What are the responsibilities and job description for the Contract Support Specialist/ Customer service specialist position at Ramsoft Systems, Inc.?
Job Title: Customer service specialist (Temp to Perm)
Location: Johnston, RI or Pittsburgh, PA (Hybrid – In-office Mondays and Tuesdays)
Work Schedule: 40 hours/week | Various 1st and 2nd Shift Schedules (Includes 1 weekend day and holidays)
Job Summary
· We are seeking customer-focused and detail-oriented Contact Centre Specialists to join our dynamic team. In this role, you will be the first point of contact for our customers, providing excellent service and solutions via phone. You’ll receive extensive paid training and have the opportunity to transition into a permanent role with career growth, community involvement, and exceptional benefits.
Key Responsibilities:
- Handle a variety of incoming customer calls to deliver high-quality service and solutions.
- Build customer relationships by understanding banking needs and recommending appropriate products and services.
- Deliver memorable and positive service experiences that customers want to share.
- Navigate complex inquiries while maintaining professionalism and empathy.
- Participate in continuous training and development to enhance your service skills.
Qualifications
- High School Diploma or equivalent required
- Minimum 1 year of experience in a customer-facing role
- Strong verbal communication and interpersonal skills
- Customer-first attitude with excellent listening and problem-solving abilities
- Comfortable navigating complex situations with empathy and professionalism
- Ability to multi-task in a high-volume, fast-paced environment
- Detail-oriented with a strong sense of urgency
- Computer proficiency
Job Type: Full-time
Pay: $20.00 - $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: Hybrid remote in East Pittsburgh, PA 15112
Salary : $20 - $21
