What are the responsibilities and job description for the Customer Service Specialist position at Ramsoft Systems, Inc.?
Job Title: Customer Care Specialist
Location: Pittsburgh, PA. OR Johnston RI
Duration: 03 Months
Job Summary:
- We are seeking customer-focused Contact Centre Specialists to join our dynamic team! In this role, you will provide high-quality service and support to customers, helping them with inquiries, resolving issues, and recommending products that enhance their banking experience. This is a temp-to-perm opportunity with extensive training, career growth potential, and exceptional benefits.
Key Responsibilities:
- Handle incoming customer calls, providing prompt and professional support.
- Deliver high-quality solutions tailored to customer needs.
- Build strong customer relationships by recommending relevant banking products and services.
- Navigate through a fast-paced, high-volume call environment.
- Maintain accuracy and attention to detail while addressing customer concerns.
- Participate in ongoing training to enhance product knowledge and customer service skills.
Qualifications:
- High school diploma or equivalent required
- Minimum 1 year of customer-facing experience (contact centre, retail, hospitality, etc.)
- Strong verbal communication and problem-solving skills
- Ability to multi-task and work efficiently in a fast-paced environment
- Computer proficiency and adaptability to new systems
- A positive, customer-first attitude with a passion for helping others
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Work Location: In person
Salary : $19 - $20
