What are the responsibilities and job description for the EV Technical Service Agent position at Ramsoft Systems, Inc.?
Job Title: EV Technical Service Agent
Job Type: Contract
Location: Remote (WFH Street Rose City MI 48654)
About GM Energy:
· Join a fast-paced team that’s redefining energy solutions at General Motors (GM)! GM Energy, launched in 2021, is driving innovation across the energy and power sector with products like Ultium Home and Ultium Commercial. From energy storage systems to vehicle-to-grid capabilities, GM Energy’s vision is bold: a world with no grid outages, powered fully by renewable, decentralized energy.
· Be a part of this groundbreaking journey as we shape the future of energy with GM’s legacy of excellence and sustainability.
Position Summary
· We are hiring Technical Service Agents to support Ultium Home customers with technical diagnostics, remote troubleshooting, and warranty-related service case management for EV charging equipment.
· This is a remote contractor position that allows for flexible, off-site work with 20–30% travel as needed to support service initiatives.
Key Responsibilities
· Perform remote diagnostics and troubleshooting of Ultium Home charging systems
· Provide technical guidance and support for on-site service teams
· Manage customer cases in CRM systems, including updates and escalations
· Handle parts orders, warranty claims, and return merchandise authorizations (RMAs)
· Support and create training materials for new agents
· Lead technical escalations and provide expert-level product support
· Capture and report insights to improve workflows and customer satisfaction
Required Qualifications
· Associate or Trade degree in a related field, or 4 years equivalent electrical experience
· 3 years’ experience as an electrician or working on electrical systems (EV charger experience highly preferred)
· 2 years’ experience in a customer-facing or call centre environment
· Working knowledge of Microsoft Word, Excel, PowerPoint, and Salesforce
· Valid driver’s license
· Strong verbal and written communication skills
· Proven ability to troubleshoot, solve problems, and manage priorities in dynamic environments
· Demonstrated safety-first mindset
Job Types: Full-time, Contract
Pay: $29.00 - $30.00 per hour
Shift:
- Morning shift
Work Location: Hybrid remote in Rose City, MI 48654
Salary : $29 - $30
