What are the responsibilities and job description for the Front Desk Receptionist/Concierge for a Plastic Surgery Office and Medical Spa position at Ranch and Coast Plastic Surgery?
Company Description
The finest in Plastic Surgery meets Medical Spa, offering the latest advanced anti-aging techniques, plastic surgery, and non-invasive cosmetic treatments. Lead by our founder and award-winning doctor, Dr. Paul E. Chasan, M.D., F.A.C.S, trainer/instructor to fellow plastic surgeons both nationally and internationally. We are a team of highly skilled, professionals that are key in cultivating our brand and quality services in a highly competitive aesthetic market.
Job Description
Great opportunity for a front desk receptionist/concierge for our busy and highly desirable plastic surgery practice and med spa. Seeking a long-term relationship for a Full-Time position, 4 days per week plus Saturdays. Previous receptionist experience in a Plastic Surgery, Cosmetic Dermatology or Medical Spa office preferred. The ideal candidate is a self-starter, patient-centered, and exhibits strong ability to work in a team-based, fast-paced environment with proven patient care processes. This position is the first face and voice interaction with our customers/patients, both in person and over the phone managing appointment requests and fielding questions, so quality customer care is very important. Position immediately available.
Pay: Hourly, competitive, depends on experience
Employment Type: Full-time, 4 weekdays and Saturdays (please do not apply if not available on Saturdays)
Benefits package includes:
- Competitive base pay & bonus/commission opportunities
- Earned time off (PTO)
- Medical benefits after first 90 days of employment
- Career growth and advancement opportunities
Qualifications
Education Requirements: High School Diploma or equivalent is required. College degree or working towards degree is preferred.
Qualification, Experience, and Skills:
- Experience in one or more of the following: medspa and/or plastic or cosmetic surgery office (preferred), hospitality, retail, or customer service settings
- Works well in a very busy, very fast-paced office and patient environment
- Willingness and flexibility to periodically be of assistance for duties that may be outside the scope of job position
- Comfortable using Outlook email and a variety of internet and scheduling software applications, ie: Nextech
- Knowledge of Microsoft Office Suite and other Windows-based patient care / medical practice management and scheduling software
- Ability to perform multiple and diverse tasks simultaneously
- Familiarity with scheduling and rearranging appointments
- Charismatic, friendly, helpful personality, always putting the needs of customers/patients first
- Pleasant and friendly speaking voice and demeanor
- Neat, professional appearance
- Strong written and verbal communication skills
- Excellent time management skills and accuracy
- Dependability, trustworthy, enthusiastic, positive attitude
- Inquisitive, resourceful, and proactive
- Ability gain knowledge of our services and products with ability to process product sales
- Work well with others in a team environment
Responsibilities include but are not limited to:
- Welcoming patients / check-in, check-out
- Answer and field incoming calls
- Scheduling patient appointments
- Reporting
- Maintaining medical records
- Product sales and procedure scheduling
- Assisting with various office events onsite and offsite
If you feel this position is a good fit for you, please send your résumé, cover letter and your Instagram or Facebook handles for review.
Additional Information
All your information will be kept confidential according to EEO guidelines.