What are the responsibilities and job description for the Retail Salesperson / Hat Tender (Ranch Hand) position at Rancher Hat Bar?
About Us:
Welcome to Rancher Hat Bar! We began our journey in January 2023 with a vintage camper trailer and, thanks to your incredible support, we quickly expanded. Our first store opened in Folsom, CA on April 15th, 2023, followed by our second location opened in Scottsdale, AZ —our CEO’s hometown—on September 2nd, 2023. Shortly after, we unveiled our headquarters and third store on 5th Ave in Scottsdale on June 29th, 2024. We’re thrilled to announce that our fourth location is set to open this September in the delightful city of Cherry Creek, Colorado.
Rancher Hat Bar is an experience like no other. Rancher Hat Bar is a new take on an old tradition. We bring creativity and color back into an old American tradition while respecting its roots. We are a powerful brand with recognition across the United States and other Countries. We have a huge team that strives to be the best, and we make sure our customers feel that. We are a fun, rowdy company that cares about our staff that has become family and we hope to carry that throughout our expansion. Working for us is more than a retail job. Rancher Hat Bar is a nationally and internationally recognized brand with a strong social media presence. You're becoming apart of something big. Customers fly across the country and know our staff by name, you are becoming apart of the brand.
Philosophy:
Our philosophy is everyone can leave with a hat.
Core Values:
Respect
Authentic
Newsworthy
Captivating
Hardworking
Excellence
Recognition
Job Summary:
As a Retail Salesperson/Hat Tender (Ranch Hand) at the Folsom location of Rancher Hat Bar you will be the face of our store. This is role The Retail Salesperson will be responsible for product knowledge, retail sales, customer communication, providing excellent customer service on a day-to-day basis, and guiding customers through the hat customization process including creating, shaping, fully customizing Hats. You will create memorable experiences and help clients leave with their perfect hat.
Qualifications:
- High school diploma or equivalent
- Experience: Previous experience in retail, fashion, or customer service is preferred. Experience with bespoke or custom products is a plus.
- Skills: Strong attention to detail, Great communication and interpersonal skills; ability to understand and interpret customer needs; proficient in sales techniques.
- Knowledge: Familiarity with hat styles, materials, and customization processes is advantageous
- Personality: Friendly, approachable, and enthusiastic with a passion for hat designing; excellent problem-solving skills and ability to work effectively in a team environment.
- Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
What You'll Do As a Ranch Hand:
- Create one of a kind Custom Hats
- Provide a memorable experience
- Bring a bubbly, outgoing personality to the floor
- Engage and create flowing conversations with your customer
- Ensure cleanliness of the store and make sure it is insta-worthy throughout the day
- Receive product and put away
*This position involves constant moving, talking, creating a custom product, helping customers, grabbing products, for hours at a time. Please know we are a very busy store and this role is a very fast paced, evolving job.
Key Responsibilities:
- Customer Consultation: Engage with customers to understand their preferences, offer styling advice, and guide them through the custom hat design process.Hat C
- ustomization: Assist in selecting materials, colors, and styles; work with customers to design and finalize their custom hats.Produ
- ct Knowledge: Stay informed about hat trends, materials, and techniques to provide expert advice and recommendations.Sales
- and Service: Achieve sales targets while delivering exceptional customer service; handle transactions and manage customer inquiries.Inven
- tory Management: Monitor and replenish stock levels, manage inventory, and ensure the boutique is well-organized and visually appealing.Store
- Maintenance: Maintain a clean, organized, and welcoming environment; ensure hat wall and accessories are attractive and up-to-date.Team
- Collaboration: Work closely with colleagues to foster a supportive and efficient work environment; participate in team meetings and training sessions.