What are the responsibilities and job description for the Guest Services (Front Desk) Supervisor position at Rancho De Los Caballeros Ranch & Golf Club, LLC?
Carrying on the Rancho de Los Caballeros tradition of 76 years of excellence in family Ranch experiences, our Guest Services Supervisor is a key driving force in our overall Guest’s satisfaction offering only the most fun-filled, professional, and engaging services available. A Guest Services Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
Are you ready to help create lifelong memories for our past and future Guests?
As a Guest Services Supervisor, you will oversee the Front Office activities between the Guest, the Ranch, and the various hotel departments. A Guest Services Supervisor is responsible for supervising the activities that create the first impressions for our Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Able to make reasonable and professional decisions. Accurately manage cash drawer and credit card system. Communicate pertinent shift information to the next shift and direct leader.
- Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.
- Offer assistance to the individual needs and requests of all Guests and ensure Guest needs are responded to in a timely, professional and efficient manner.
- Ensure your shift team have a current knowledge of hotel products, services, and pricing,
- Advise your shift team of any groups, special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork
- Maintain a positive, energized and engaging work environment.
- Check Guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with Guests. Conduct self in a friendly and attentive manner during all Guest encounters.
- Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement. Lead by example.
- Maximize sales revenues through suggestive up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly, professionally and in a timely manner
- Operate a phone system in, at times, a fast-paced environment.
- Maintain the professional appearance of the Front Desk with a focus on exceeding expectations and Guest service
- Responsible for maintaining a safe and incident-free working environment. Adhere to all safety policies and procedures.
- Maintain a clean and safe working environment at all times
