Parts Counterman

Description

Summary/Objective

The Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. Acts as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts accessories.PM19

Essential Functions

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.

Keeps accurate records of special order parts

Answers phone calls, providing price quotes and other information to customers

Takes phone orders, following all procedures and completing all required documentation

Assists outside sales representatives with their orders

Processes orders for daily shipment, delivery, or pick-up at counter

Receives and ships parts in accordance with company policies

Verifies "will call" and "back-order" files weekly and return to vendors, or re-stocks items not required

Assists service drive employees in selecting parts needed for repairs in process

Orders parts not in stock for required repairs in accordance with company policies

Follows up on special ordered items and promptly notifies service drive employees when received

Obtains credit authorization as required and in accordance with company policies

Ensures all cash, credit, charge, purchase order, invoice and tax exempt sales are processes in accordance with company policies

Issues credit for parts returned, in accordance with company policies.

Displays parts attractively to generate sales

Replenishes assigned inventory daily

Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

Advises Parts Manager of inventory discrepancies and if areas of the department are not in good condition

Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the "self-service" retail customer

Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

Assists in inventory control to achieve maximum turnover in accordance with established goals

Monitors and makes recommendation on how to adjust inventory to minimize obsolescence of parts

Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory

Conducts inventory control activities and audits as directed by Supervisors

Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.

Works with service drive employee to ensure timely turnaround of parts needed for internal jobs

Maintains delivery vehicles for delivery program

Delivers parts as requested

Follows up on customer concerns and complaints promptly

Escalates any complaints to Parts Department Manager as needed

Establishes and maintains good working relationships with other service drive departments and the sales department

Establishes and maintains good working relationships with "self-service" retail customers and wholesale customers to encourage repeat and referral business

Completes all documents, forms and reports in accordance with company policy

Uses proper safety equipment and acts in accordance with company policies, and regulations

Keeps abreast of new equipment and tools available and recommends purchases

Ensures that the work areas and customer waiting area are kept clean

Follows all attendance and punctuality standards with adherences to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and procedures and follows directions from Supervisors

Upholds the company's non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

High School Diploma or GED

2 Years Minimum Honda Parts Counterman Experience

Dealertrack DMS experience is a plus but not required.

Familiar with CollisionLink, OPSTrax, PartsTrader, and CCC.

Bilingual is a plus

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.