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Gate Welcome Ambassador/Greeter

Rancho Valencia Resort
Rancho Santa Fe, CA Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Description : SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests enter the resort and promote Rancho Valencia notoriety. Luxury Resort and / or Full-service Hotel experience required.

ESSENTIAL FUNCTIONS

  • Welcome and acknowledge all resort guests, villa owners, residents, vendors and employees in a friendly, professional manner and provide quick, responsive customer service.
  • Provide basic information regarding the resort and directs guests to the appropriate place / department for further assistance.
  • Communicate with other departments as needed to enhance the guest check-in process and arrival experience.
  • Keep on-going log of resort vendors and visitors entering the resort and issuing passes when necessary.
  • Answers phone within 3 rings in a courteous and professional manner.
  • Always use proper telephone verbiage remembering to smile when speaking by phone.
  • Uses guest’s name with proper title at least twice during conversation
  • To provide security to the resort
  • Ability to maintain discretion and confidentiality of all guests and residents personal information
  • To report any problems to the manager on duty in a timely manner
  • Always set up workstation with necessary supplies, car stickers, property maps, directions and maintain cleanliness throughout shift.
  • Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
  • Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
  • Perform other duties as directed, developed or assigned.

Requirements : QUALIFICATIONS

Required

  • Ability to smile, welcome, and converse with guests, visitors and co-workers in a professional and welcoming demeanor at all times.
  • Ability to communicate in English with vendors, guests and staff, to their understanding.
  • Basic computer knowledge.

    • Desirable

  • Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays.
  • Luxury Hospitality experience.
  • Outgoing and engaging personality.

    • SKILLS

    Required

  • Strong customer service skills
  • Good communication skills in order to handle special requests and challenging situations.
  • Must have good knowledge of proper telephone manners and etiquette.
  • Ability to work without direct supervision.

    • PHYSICAL DEMANDS

  • Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
  • Ability to work in various environments including adverse weather conditions such as cold, rain or heat
  • Frequent or occasional need to perform the following physical activities : reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
  • Constant need to perform the following physical activities : grasping, turning, finger dexterity.
  • Occasional need to stand for long periods of time.
  • Lifting / carrying up to 15 lbs. frequently and 25 lbs. occasionally.
  • Vision requirements : constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
  • Hearing requirements : constant need to speak on telephone and / or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

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