What are the responsibilities and job description for the Housekeeping Coordinator: Full-Time position at Rancho Valencia Resort?
Job Description
Job Description
Description : SUMMARY
The Housekeeping Coordinator assists with all office duties of the housekeeping department such as answering calls, payroll, inventories, coordinating dry cleaning service, ordering, preparing boards, coordinating work orders and guests requests and serves as the primary dispatcher for Housekeeping and Engineering departments. Position works with managers and employees to carry out procedures for a clean resort. Ensures guest satisfaction and maximizes the financial performance of the department.
ESSENTIAL FUNCTIONS
- Answers all incoming calls within three rings and handles all inquiries in a courteous and professional manner.
- Has a positive and upbeat attitude and approach throughout their shift.
- Always use proper telephone etiquette, allows smile to be heard over the phone
- Issue and renew employee key card as needed and maintain security log
- Enters time clock edits into computer system following time edit policies and procedure
- Assist Director of Housekeeping in managing daily activities
- Act as liaison to coordinate the efforts of housekeeping, Engineering, Front Office, Spa, Villas and Laundry.
- Document and resolve issues with discrepant rooms, communicate appropriately to the Front Desk
- Prepare, distribute, and communicate changes in assignment sheets and work boards
- Communicate issues to the next shifts
- Prepare daily reports for morning meetings
- To be knowledgeable with all operating department hours and all services offered at Rancho Valencia
- Order office supplies as needed
- Monitor 2 way radio system and follow the radio etiquette at all times
- Maintain proper inventory levels of all required supplies for the housekeeping and laundry department
- Maintain excellent communication with other departments
- Speak with others using clear and professional language and answer phones using appropriate phone etiquette
- Welcome and acknowledge all guests, anticipate and address guests service needs
- Interact with guests to obtain feedback on product quality and service
- Establish and maintain open, collaborative relationships with employees
- Follows all injury reporting guidelines
- Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
- Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
- Perform other duties as directed, developed or assigned.
Requirements : QUALIFICATIONS
Required
Desirable
SKILLS
Required
Desirable
PHYSICAL DEMANDS
