IS Computer Specialist (Santa Monica Office)

Job Type: Regular IS Computer Specialist (Santa Monica Office) The RAND Corporation seeks a computer specialist to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff. Qualifications Required Qualifications: Experience troubleshooting technical issues working in a team environment. Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors. Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones. Usage and training experience with Microsoft Office 365 applications. Incident and request fulfillment handling with a demonstrated sense of urgency. Inventory control and equipment management experience. Enjoys providing great customer service in a feedback driven environment. Preferred Qualifications Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience. Technical certifications: CompTia A , CompTia Security or CompTia Network highly desired Education Requirements High School Diploma or GED required. Related certifications preferred. Experience Minimum of 2 years of relevant experience to include roles with increasing responsibility and training. Security Clearance Must have the ability to obtain and maintain a security clearance. Location: RAND Santa Monica Office Salary Range: $57,400 – $85,500 RAND considers a variety of factors when formulating an offer, including but not limited to, the specific role and associated responsibilities; a candidate’s work experience, education/training, skills, expertise; and internal equity. This position is overtime eligible. Successful candidates will be offered employment in a specific title, as determined by the candidate's education and experience. In addition, RAND provides strong benefits including health insurance coverage, life and disability insurance, savings plan, paid time-off and more. Equal Opportunity Employer: race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet RAND is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND’s research and analysis address issues that impact people everywhere, including security, health, education, sustainability, growth, and development. Headquartered in Santa Monica, California, RAND has approximately 1,775 people from approximately 55 countries working in offices in North America, Europe and Australia, with annual revenues of $356.2 million. RAND is nonprofit, nonpartisan, and committed to the public interest. Our research is sponsored by government agencies, international organizations, and foundations. We rely on philanthropic support to pursue visionary ideas; address critical problems that are under-researched; and devise innovative approaches for solving acute, complex, or provocative policy challenges. RAND values objectivity and integrity in both its research processes and internal interactions. We emphasize a collegial environment that respects the contributions and dignity of all staff. RAND's reputation is built on quality and objectivity. RAND provides an exciting intellectual environment and opportunities for career growth. We hire highly qualified applicants and provide challenging assignments. Diversity is an essential operating principle at RAND. We look for unique backgrounds, original views, and diversity in academic training, work experience, and ideological outlook. We are committed to Equal Opportunity and Affirmative Action. RAND is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at (310) 393-0411 or at jobs@rand.org and let us know the nature of your request and your contact information.

Salary : $57,400 - $85,500