What are the responsibilities and job description for the 911 Communications Supervisor position at Randolph County Government?
Performs difficult skilled technical and administrative work supervising the 911 communication center operations, maintaining telecommunications equipment, performing quality assurance, preparing and maintaining a variety of records and reports, and related work as apparent or assigned. Work involves setting policies and goals under the direction of the Emergency Services Director. Divisional supervision is exercised over all personnel within the division.
Minimum Education and Experience:
High school diploma or GED and three to five years experience working as a 911 dispatcher with increasing responsibilities, emergency management, or equivalent combination of education and experience.
Special Comments:
Implements, coordinates and maintains operations of the 9-1-1 communications center.
Coordinates hiring, supervises, trains and inspects the work of staff; evaluates staff performance; develops staff schedules and ensures adequate coverage in the communications center; reviews time sheets and make corrections as necessary.
Maintains the Computer Aided Dispatch (CAD) and telephone systems; performs updates as necessary.
Reviews all 911dispatch call types for quality assurance.
Investigates complaints or problems; reports issues to the Emergency Services Director.
Serves as Terminal Agency Coordinator for Division of Criminal Information through the North Carolina State Bureau of Investigation.
Maintains various spreadsheets and files.
Locates, prints or records appropriate calls or reports for requesting agencies and departments to be used as evidence and for training purposes.
Assists with coordinating communication between department staff and outside service providers.
Coordinates and schedules training and certification for staff; serves as the certified training officer of new employees.
Prepares reports and audio recordings and appears in court as a representative of the 9-1-1 center.
Attends and represents the department at various meetings.
Maintains certifications and skills to function as a 911 Telecommunicator.
Serves as HIPAA compliance officer for the Department of Emergency Services.
Assists the Director with emergency management duties.
Abides by, enforces and participates in the implementation and ongoing oversight of Randolph County Government safety standards and regulations.
Job Type: Full-time
Pay: $57,680.62 - $88,673.81 per year
Benefits:
- Health insurance
- Retirement plan
Schedule:
- 12 hour shift
- 8 hour shift
- Night shift
Work Location: In person
Salary : $57,681 - $88,674
