What are the responsibilities and job description for the Desktop Support Technician - Deployment position at Randstad Digital Americas?
Our enterprise client has an immediate opening for a Window 11 Desktop Deployment Technician to support a long term engagement with possibility for an extension.
1 year contract
On Site 5 days per week
The primary responsibility to deploy systems to end users in an organization. The technician may take on additional roles focusing on using technology. These may include VPN deployment, corporate intranet setup, and software installation as well as Level 2 Desktop Support in addition to Windows 11 deployment.
Candidate should have Windows 11 deployment experience as well as SCCM.
The Desktop Deployment Technician will work in coordination with the operations, PC Lab and Helpdesk resources to troubleshoot any technical issues.
They have to deal directly with customer pre, and post deployment issues and handle any errors related to the migration process.
The deployment technician will install the requested applications and peripheral on the user machine.
This will be replacing old PC's and upgrading to new devices in Windows 11
Swapping out laptops/desktops and deploying Windows 10 and Windows 11
Re-imaging Windows 11 onto machines from Windows 10
To assist all users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
The Deployment Technician focuses on making sure computers and peripherals used are secure and that the users have the correct software.
Correctly managing image files and inventories are an essential part of the position. A qualified candidate must have hands-on experience with imaging, deploying machines and troubleshooting.
The technician should be well-versed with building and setting up desktop computer systems and experience with SCCM.
They have to conduct recovery and preventive maintenance procedures.
The technician has to run diagnostic or repair routines and provide technical assistance.
The professional is responsible for software deployment to networked computers. They should have an in-depth understanding of Microsoft Applications.
Salary : $30 - $40
