Systems Administrator

The Systems Administrator supports and enhances the organization’s Salesforce, SharePoint, and other internal systems to align with business objectives. Reporting to the Director of Operations, this role is responsible for refining and optimizing information systems to ensure they support key functions across the organization.

The Systems Administrator emphasizes high user satisfaction, successful system administration, and delivering measurable outcomes. In their first year, they will lead the reorganization of the Salesforce, SharePoint and OneDrive systems to improve clarity, security, and usability. Methodical, proactive, and responsive, they possess excellent problem-solving and communication abilities. They thrive in a collaborative, dynamic work environment and recognize their crucial role in advancing the mission through technology and innovation.

Key Responsibilities:

System Administration and User Support (80%)

The Systems Administrator leads the management and optimization of core systems, ensuring operational efficiency, security compliance and alignments with organizational objectives. They also empower users to confidently utilize the systems. Some responsibilities the Administrator can expect in this area are:

Serve as the primary administrator for Salesforce and SharePoint, managing permissions, upgrades and third-party integrations.

Perform discovery around business needs and ensure system specifications and deployment aligns with IT strategy and organizational objectives.

Implement workflow and system enhancements to reduce manual processes, while ensuring minimal disruption to daily operations.

Troubleshoot and resolve technical issues to maintain high user satisfaction for key system functionalities.

Develop and maintain centralized system documentation to ensure 100% of system configurations, workflows and dependencies are recorded and accessible.

Conduct regular data quality audits to achieve 95% data accuracy, providing clear standards and training for users.

Develop and deliver training programs to achieve user proficiency within three months of system upgrades and changes.

Strategic Planning and Innovation (20%)

The System Administrator will partner with the Director of Operations and leadership to address emerging technology needs, develop IT strategies, and prepare the organization for future challenges. This involves providing regular updates and clear communication with staff on IT initiatives, projects and changes, while integrating feedback to improve solutions with proper change management protocols. Key responsibilities this position can expect in this area are:

Collaborate with the Director of Operations to develop long-term IT strategies aligned with the evolving goals.

Provide quarterly updates to staff on IT projects and changes, fostering transparency and trust in IT initiatives.

Conduct stakeholder feedback sessions to refine IT solutions and ensure alignment with user needs and organizational objectives.

Engage with staff and leadership to align IT strategies with organizational priorities and opportunities.

Ensure IT infrastructure evolves to support scalability and adaptability for future organizational needs.

Proactively identify and address emerging technology needs, such as AI and security updates, with support from IT consultants as needed.

Research and recommend innovative solutions for future challenges and opportunities in how the organization leverages technology.

Other duties as assigned by the Director of Operations

Qualifications:

We recognize that this is a dynamic position which regularly interacts with staff. While no one candidate will embody all the qualifications listed below, the ideal Systems Administrator will possess many of the following:

Desired Attributes:

Comprehensive knowledge of Salesforce.com and SharePoint systems and infrastructure, with a hands-on approach to issue resolution and optimization.

Dedicated to delivering prompt, effective IT support to internal stakeholders.

Exceptional organizational abilities to manage multiple tasks, projects, and deadlines efficiently.

Strong analytical and critical thinking skills to evaluate and improve IT systems and user experiences.

Proven ability to work independently while effectively leading collaborations with vendors and internal teams in a dynamic and fast-paced environment.

Proactively anticipates system issues and implements preventative measures and solutions.

Attention to detail to ensure accuracy in data management, documentation, and security protocols across systems.

Excellent verbal and written communication skills to convey technical information clearly to non-technical audiences.

Demonstrated ability to manage complex IT projects from initiation to completion and within budget.

High ethical standards and reliability in managing sensitive information and ensuring confidentiality.

Skilled in balancing technical requirements with user needs and security considerations.

Creative and strategic in implementing innovative IT solutions to enhance organizational efficiency and effectiveness.

Committed to the mission and values, with an understanding of nonprofit challenges and opportunities.

Experience

Minimum of 7 years of experience in an IT management role, preferably in nonprofit, higher education, or government settings.

At least two years managing SharePoint sites, including site creation, workflows and permissions.

At least 3 years as a Salesforce Administrator in a highly customized system with third-party integrations

Demonstrated experience with Conga Composer and familiarity with SOQL/SQL

Proficiency in Microsoft Suite on MacOS, project management systems, and collaboration tools like Zoom, Slack, and DocuSign.

Salesforce Administrator or Advanced Administrator Certification preferred.

Bachelor’s degree in Information Technology, Computer Science, or equivalent experience