Trust and Safety Support Agent

Job Summary

Position Description:

• Client's eCommerce is looking for an engaged and excited associate to support our growing team. The Trust and Safety Operations support agent will support the company's incident review process. The position will focus both on daily execution of processing driver incidents and appeals. In this role the associate will be required to demonstrate the ability to review incidents, properly code incidents, and take appropriate actions to resolve.
• Trust and Safety coordinates with cross functional partners across Legal, Compliance, eCommerce Operations and Customer Support. The Trust and Safety Operations support agent is expected to work independently to meet daily performance goals.
  
  

location: Bentonville, Arkansas

job type: Contract

salary: $13 - 23 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

Responsibilities:

• Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts.
• Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently.
• Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. Document these details in our systems. Leverage this information to make determination on restricting driver/customer access to the platform.
  
  

Qualifications

Qualifications:

• 2 years in claims support, safety support, customer service, or investigations type role.
• Degree in business, communications, or liberal arts.
• Problem solving/analytical skills
• Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations.
• Strong computer, technology, email, and time management skills.
• Systems data entry
  
  

skills: Top 3 Skills Needed or Required:

• Completes work assignments and priorities by using policies, data, and resources.
• Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
  
  

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.