Application Support Analyst

job summary:

Support critical business applications in a specialized testing laboratory that provides essential services to the property insurance industry. In this contract-to-hire role, you'll maintain Salesforce and NetSuite systems that directly impact the company's ability to deliver fast, accurate analysis for contractors, adjusters, and homeowners. Your Salesforce expertise will help streamline operations for professionals who rely on precise data for flooring, roofing, and siding assessments. Perfect opportunity for a Tier 1 support specialist looking to apply their technical skills in a unique industry setting with growth potential.

location: Jacksonville, Florida

job type: Contract

salary: $14.00 - 17.50 per hour

work hours: 8am to 5pm

education: Associates



responsibilities:

A typical day includes responding to Salesforce and NetSuite support tickets from internal users, troubleshooting access issues, and helping staff navigate system features. You'll maintain user accounts, assist with report generation, and document solutions in the knowledge base. Throughout the day, you'll collaborate with the IT team to address complex issues, participate in system update testing, and provide impromptu training to business users. You'll monitor application performance, track ticket resolution metrics, and communicate with stakeholders about service requests. Your role bridges the gap between technical systems and the business teams who rely on them to process property claims data and testing information.

qualifications:

Required Qualifications:

• Minimum 1.5 years of recent hands-on Salesforce support experience
• Familiarity with ticketing systems (ManageEngine ServiceDesk Plus and Jira)
• Strong troubleshooting and problem-solving abilities
• Excellent communication skills for working with non-technical users
• Associate's degree in IT or related field (or equivalent experience)

Preferred Qualifications:

• Experience with NetSuite (quantifiable)
• Previous experience in help desk or application support roles
• Bachelor's degree in IT or related field

skills: Most Desirable Skills:

• Salesforce Administration
• NetSuite Support
• Technical Troubleshooting
• Customer Service Orientation
• Clear Communication
• Problem-Solving
• Ticket Management
• Team Collaboration
• Adaptability
• Business Application Support
• Knowledge Documentation
• End-User Training
• Time Management
• Process Improvement
• Technical Documentation
• Attention to Detail

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.