Demo

Help Desk Technician

Randstad Digital
Des Moines, IA Contractor
POSTED ON 2/8/2025
AVAILABLE BEFORE 3/9/2025

Provides technical support to diagnose, analyze, research, and resolve moderately complex computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

Performs work in adherence with IT Service Management best practices.

Supports delivery teams in their release activities.

Helps to ensure currency data in configuration management tools (i.e., Athena,

APRM, ServiceNow).

Administers simple to moderate security vulnerability remediation.

Watches end-to-end production business and flows, paying special attention to

completion of batch flows and those with financial impact to ensure data currency.

Installs simple to moderate software upgrades and configures changes, including

planning, scheduling, testing and coordination.

Supports test environments, including code moves, file creation, special batch run

creation, configurations changes, batch flow monitoring and online support, including

the refresh of test data if needed.

Proactively and reactively manages processing events to meet Nationwide’s internal

and external commitments.

Delivers application functionality and services against defined Service Level

Agreements (SLAs) and Operating Level Agreements (OLA).

Maintains operational knowledge of platforms, technologies and applications.

Assists in the application or infrastructure production reporting/analysis and technical

support services.

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