Laptop/Desktop Service Engineer

job summary:

Work Location: ONSITE - Richmond, CA (5 days/week onsite)

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location: Richmond, California

job type: Contract

salary: $18.00 - 19.25 per hour

work hours: 8am to 4pm

education: No Degree Required



responsibilities:

Job Description:

• Create Laptop workstation Windows OS images with different compliance security hardening requirements for PCN protection Priority rating high Critical BUs and Low Moderate BUs using Chevron build process release semiannually updated patched images for all supported Windows versions
• Install customized windows images
• Laptop and AD user access support
• Symantec AV client deployment and monitoring
• Ivanti unified Endpoint Manager for vulnerability security patching
• IRM for OS and Applications installed on the devices
• Hardware troubleshooting for any devices
• Assisting end users with performing Hardware OS updates refreshes for any devices
• Hardware enrolment and provisioning for any devices
• Hardware training for any devices
• Refreshing Updating hardware training materials tutorials workshops etc for any devices
• Monitoring the performance and usage of devices and providing regular reports and feedback to other teams and stakeholders This may include tracking key metrics such as the number of users the types of applications that are being used and any technical issues that arise
• Escalating issues to the appropriate product line team ie network Enterprise Mobility etc
• Create the initial escalation path spreadsheet
• Update and refresh the escalation path spreadsheet anytime new changes are uncovered
• New hardware deployments for any devices
• Escalating hardware issues to vendor if it cannot be resolved internally
• Monitoring and performing all IRM tasks and controls from Service Now as it relates to devices
• Ensuring all compliance tasks are completed before the due date specified for the CMDB entry
• Perform patching and updates for any devices if needed and notify end users

qualifications:

Mandatory Skills :

• Arista DC/Branch Routers and Switches
• Avaya Contact-Center
• AWS Infra Services
• Azure Infra Services
• Cisco DC/Branches Routers & Switches
• Cisco-sdn-network-administration
• CUCM
• F5 Load Balancer
• Genesys Contact-Center
• HP DC/Branches Routers and Switches
• Juniper DC/Branches Routers and Switches
• Netscaler LoadBalancer
• NICE Contact Center

skills: Mandatory Skills :

• Arista DC/Branch Routers and Switches
• Avaya Contact-Center
• AWS Infra Services
• Azure Infra Services
• Cisco DC/Branches Routers & Switches
• Cisco-sdn-network-administration
• CUCM
• F5 Load Balancer
• Genesys Contact-Center
• HP DC/Branches Routers and Switches
• Juniper DC/Branches Routers and Switches
• Netscaler LoadBalancer
• NICE Contact Center

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants in the unincorporated areas of Los Angeles County with criminal histories will be considered for employment in accordance with the Los Angeles County's Fair Chance Ordinance for Employers.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.