Lead Support Engineer

job summary:

Our client is in need of LEAD SUPPORT ENGINEERS (APIC) for a long term contract to hire opportunity

MUST have IBM DataPower; APIC, Microservices, KONG

- Will be App support- NOT development

-25% code changes

-75% troubleshooting/analysis

MUST have IBM IIB, DataPower; APIC, Microservices (APIC Most important)

- Will be App support-NOT development

-25% code changes

-75% troubleshooting/analysis

Essential Functions:

• Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support
• Lead team efforts to provide analysis and support for application issues.
• Responsible for meeting Service Level Agreements (SLA) for all incidents
• Lead and guide Application Support team with various technology background - IBM IIB, Data Power, APIC and WebSphere related issues.
• Responsible for meeting uptime requirements for all applications
• Mentor and train to perform troubleshooting and solve application related problems.
• Oversee the identification of application root-cause problems and resolutions.

Requirements:

• Minimum 7 years of experience in application support role or application development.
• Support experience of a minimum of two of the following technologies - DataPower, APIC, IIB
• Experience in designing, developing services and supporting using DataPower and APIC service components
• Must have lead experience of handling project independently and leading project task end to end.
• XML and related technologies like XSL, XPath, XQuery, XSLT
• Working knowledge of IIB/IBM WebSphere Message Broker, IBM WebSphere MQ, working with Eclipse.
• Must have experience of DataPower services like multi-protocol gateways, web service proxies, firewalls
• Must have knowledge on SSL Handshake, DataPower proxy profile.
• Must have knowledge on DataPower deployment policy, UCD, SVN and GITHub
• Ability to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on DataPower
• Experience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).
• Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).
• A good understanding and experience of REST APIs and/or
• Proficiency with API protocols and schemas such as SOAP and REST
• Must have Troubleshooting experience in IBM DataPower and IIB from end to end.
• Experience working with SOAP/REST based Web Services and testing tool like SOAPUI.
• UNIX/LINUX experience
• Creating and Publishing API's in APIconnect.
• Knowledge on Java, Monitoring tool like Splunk and AppDynamics is an added advantage.
• Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.
• Customer service orientation
• Fast learner
• Fast context switching

location: Buffalo Grove, Illinois

job type: Contract

salary: $60 - 70 per hour

work hours: 8am to 4pm

education: No Degree Required



responsibilities:

• Lead and direct day-to-day activities of 365x24x7 Operations team, including specialists from L2 and L3 Application Support
• Lead team efforts to provide analysis and support for application issues.
• Responsible for meeting Service Level Agreements (SLA) for all incidents
• Lead and guide Application Support team with various technology background - IBM IIB, Microservices, KONG, Data Power, APIC and WebSphere related issues.

qualifications:

• Minimum 7 years of experience in application support role or application development.
• Support experience of a minimum of two of the following technologies - DataPower, APIC, IIB
• Experience in designing, developing services and supporting using DataPower and APIC service components
• Must have lead experience of handling project independently and leading project task end to end.
• XML and related technologies like XSL, XPath, XQuery, XSLT
• Working knowledge of IIB/IBM WebSphere Message Broker, IBM WebSphere MQ, working with Eclipse.
• Must have experience of DataPower services like multi-protocol gateways, web service proxies, firewalls
• Must have knowledge on SSL Handshake, DataPower proxy profile.
• Must have knowledge on DataPower deployment policy, UCD, SVN and GITHub
• Ability to understand infrastructure design documents and be able to use them to develop necessary policies, scripts and code on DataPower
• Experience in Design multiple services based on different standards for REST, web services, data integration techniques, messaging, and transformation engines and non-standard services (APIs).
• Develop and Troubleshoot message translation related issues while communicating with backend (JSON to SOAP / SOAP to JSON).
• A good understanding and experience of REST APIs and/or
• Proficiency with API protocols and schemas such as SOAP and REST
• Must have Troubleshooting experience in IBM DataPower and IIB from end to end.
• Experience working with SOAP/REST based Web Services and testing tool like SOAPUI.
• UNIX/LINUX experience
• Creating and Publishing API's in APIconnect.
• Knowledge on Java, Monitoring tool like Splunk and AppDynamics is an added advantage.
• Good communication skills, organized, multi-tasking, assertiveness are skills that will help being successful on this role.
• Customer service orientation
• Fast learner
• Fast context switching

skills: apic

microservices

api integration

KONG

datapower

IBM

java

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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