What are the responsibilities and job description for the ServiceNow Sr. ITOM Specialist position at Randstad Digital?
Job Details
We have a 6 month contract opportunity for a ServiceNow Sr. ITOM Specialist. This role is remote but must work CST business hours.
Our Client is seeking a highly skilled ITOM Specialist to join their team and act as the primary liaison between their organization and our implementation partner for the deployment of the ServiceNow platform. If you have a strong background in IT Service Management and ServiceNow, along with excellent project management and communication skills, we encourage you to apply!
Job Summary:
As an ITOM Specialist, you will be responsible for representing our client in working closely with our ServiceNow implementation partner to ensure the successful design, development, and deployment of the ServiceNow platform. You will collaborate with internal stakeholders and external consultants to gather requirements, define objectives, and oversee the implementation of (Discovery)/CMDB (Asset & Config) and CSDM processes that align with our organizational goals and industry best practices.
Additional Information:
Primary Goals for ServiceNow Senior ITOM (Discovery)/CMDB Specialists:
? Replatform ServiceNow to improve compliance and functionality.7 years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation, development and administration.
? Focus on ITOM (Discovery), Asset & Config in the CSDM Proven experience in designing and implementing ITOM/CMDB processes, workflows, and automation on the ServiceNow platform.
? Importance of communication with process owners and understanding ITOM, CMDB (Asset & Config) architecture.
Success Metrics:
? Clean, simple, ITIL-compliant processes.
? Customer satisfaction and effective use of ServiceNow modules.
Required Proficiency:
? ITOM Discovery.
? Horizontal discovery and configuration management database (CMDB).
Experience in ServiceNow Discovery, CMDB and Asset Management
Training and Development:
? Orientation on program objectives and project plans.
? Emphasis on collaboration and relationship-building.
Performance Metrics:
? Documentation quality, participation in meetings, and adherence to processes.
? Immediate reporting of performance issues for timely intervention.
Qualifications and Experience:
? No non-negotiable certifications, but deployment qualifications for ITOM (Horizontal Discovery), CMDB (Asset & Config) and CSDM in a service based architecture are preferred.
? Educational background in computer science is desirable but not mandatory.
? 5-10 years of experience in building and deploying complex software applications
location: Warren, Michigan
job type: Contract
salary: $60 - 64 per hour
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Key Responsibilities:
? Act as the primary point of contact between the client and the ServiceNow implementation partner, facilitating effective communication and collaboration throughout the project lifecycle.
? Gather and document business requirements from internal stakeholders, ensuring alignment with ITOM/CMDB best practices and organizational objectives.
? Collaborate with the implementation partner to design, develop, and implement ITOM/CMDB processes on the ServiceNow platform, including Horizontal Discovery, CMDB and CSDM in a Services based architecture.
? Review and validate ServiceNow configurations, customizations, and workflows developed by the implementation partner to ensure they meet business needs and technical standards.
? Oversee functional testing, user acceptance testing (UAT), and go-live activities, ensuring a smooth transition to the new ServiceNow platform.
? Provide input on ServiceNow platform upgrades, patching, and maintenance activities, ensuring alignment with the overall IT strategy and minimizing disruptions to business operations.
? Develop and implement performance metrics, KPIs, and reporting tools to monitor the effectiveness of ITOM/CMDB processes and identify areas for improvement.
? Facilitate training sessions and workshops for end-users and IT staff to ensure effective adoption of the ServiceNow platform.
? Ensure compliance with ITOM/CMDB policies, standards, and regulatory requirements throughout the implementation process.
? Stay up-to-date with the latest ServiceNow features, updates, and industry trends to provide informed recommendations for continuous improvement.
qualifications:
Qualifications:
? Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will also be considered.
? 7 years of experience in IT Service Management, with a strong focus on ServiceNow platform implementation and development/Administration.
? Experience working in a client-facing role, ideally in collaboration with a third-party implementation partner.
? Proven experience in designing and implementing ITOM (Discovery)/CMDB (Asset and Config) and the CSDM processes, workflows, and automation on the ServiceNow platform.
? Strong understanding of ITIL best practices and experience applying them in an enterprise environment.
? Excellent communication and interpersonal skills, with the ability to manage relationships with both technical and non-technical stakeholders.
? ServiceNow Certified Developer, System Administrator (CSA), ITIL Certification, Certified Implementation Specialist (CIS) are highly preferred.
? Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
skills: No non-negotiable certifications, but deployment qualifications for ITOM (Horizontal Discovery), CMDB (Asset & Config) and CSDM in a service based architecture are preferred.
? Educational background in computer science is desirable but not mandatory.
? 5-10 years of experience in building and deploying complex software applications
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $60 - $64
