Solution Engineer

job summary:

Randstad Digital is partnering with a leading retailer to find a Solution Engineer to support ongoing projects with the store engineering teams and their Kronos WFM application. We're looking for someone who's local to the Framingham area - this role will be onsite approximately 1-2x/week - and has a great understanding of WFM development and deployments.

Apply today!

location: Framingham, Massachusetts

job type: Contract

salary: $75 - 80 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Kronos WFM Application support engineer role focuses on operations support, code deployments and rollout issues to ensure consistent delivery of IT services to our business stakeholders
• This support role is responsible for the Kronos WFM support that spans entire Client
• This engineer will work with BOS scrum teams on Kronos WFM development and deployment work
• This engineer will act as a SME supporting Helpdesk and L2 teams
• Willing to support and be on the off hours shifts (off hour shifts for solution deployment; could be once a week)
• This is a highly visible to the business and hands on role
• Daily tasks include analyzing diagnostics using Splunk monitoring tool, troubleshooting, addressing Kronos WFM software problems during outages and making sure that all the critical Kronos WFM technology components are recovered in time and provide technical support to businesses teams (Splunk experience is a preference)
• As well as plan for problematic situations and create procedures to restore systems and their functionality
• Escalate the incidents to leads if you see that issue is not getting attention
• Cross collaborate with different scrum teams and also owning any of the takeaways
• Partner with our third-party support vendor to ensure system stability
• Manage the upgrade process to the newest version of the software
• Provide customer service to internal and external guests to ensure consistent experience
• Documenting any new issues as the SOP's for the support teams
• Escalate issues in line with company processes to ensure customer demands are met

qualifications:

• Candidate should have good understanding of Kronos WFM
• Responsible for coding systems or updating programs by altering code strings (mainly Java) if necessary
• Should have high level understanding on Client platform footprint that includes Oracle technology products, Exadata Cloud, VMware - Linux VM, HyperV and window

skills: Kronos WFM - 5 years

Java - 5 years

Exdata Cloud

VMware - Linux VM

HyperV

Windows 10

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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