Sr Client Endpoint Engineer

job summary:

Job Summary

Information Technology is seeking an experienced Senior Client Endpoint

Engineer is needed to support the Client Engineering team. This role will

focus on key operational support tasks, allowing the team to concentrate on

strategic, project-driven initiatives. As a Subject Matter Expert (SME) in

Endpoint Management and Operational Support, responsibilities will include

triaging incoming tickets, deploying software packages and security

patches, performing system diagnostics, creating reports, and providing 3rd

level support. The ideal candidate will have extensive experience in

endpoint management, Symantec console operations, and supporting

enterprise systems.

Responsibilities

- Ticket and Request Management: Manage and triage incoming

tickets and requests, ensuring timely resolution and prioritization of

tasks.

- Software Deployment: Create and deploy software packages to

endpoints, ensuring proper installation and functionality.

- Security Patch Management: Deploy security patches and perform

monthly patching maintenance across endpoints and servers.

- Reporting and Documentation: Create and maintain detailed reports

within the Symantec console, document procedures, incident

reports, and system configurations to ensure clarity and accessibility

for future reference.

- 3rd Level Support: Provide third-level support for the Technical

Operations Center (TOC) and Endpoint Support Services, handling

complex issues and escalating when necessary.

- System Health Monitoring and Maintenance: Perform daily, weekly,

and monthly system health checks, including diagnostics, Windows

event logs, syslog monitoring, and RAAD (Remote Management

Symantec Agent Diagnostics).

- Conduct server maintenance to ensure optimal performance and

functionality of endpoint management systems.

Script Development: Create and maintain PowerShell and Visual Basic scripts to automate tasks and optimize system performance.

- Cross-Department Communication: Communicate effectively with clinical departments, clinics, IT Security, vendors, clinical engineering, research, education, and other departments throughout the Health System to resolve issues and ensure smooth operations.

- Vendor Relations: Maintain strong relationships with vendor support, manage tickets, and escalate issues when necessary to ensure timely resolution.

Required Technical Experience

- 3 years of experience managing endpoints with Symantec Endpoint (Altiris) in an enterprise of 6,000 endpoints or more.

- 5 years of experience in endpoint management/operational support within an enterprise organization of 8,000 endpoints or more.

- 2 years of experience using Active Directory Users and Computers.

- 2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.

- Proven experience in Technical Project Management, with the ability to lead and coordinate cross-functional teams.

- Experience working within a healthcare organization and a strong understanding of HIPAA regulations.

- Excellent written and verbal communication skills, with experience working with staff at all levels.

location: Rancho Cordova, California

job type: Contract

salary: $70 - 75 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Job Summary

Information Technology is seeking an experienced Senior Client Endpoint

Engineer is needed to support the Client Engineering team. This role will

focus on key operational support tasks, allowing the team to concentrate on

strategic, project-driven initiatives. As a Subject Matter Expert (SME) in

Endpoint Management and Operational Support, responsibilities will include

triaging incoming tickets, deploying software packages and security

patches, performing system diagnostics, creating reports, and providing 3rd

level support. The ideal candidate will have extensive experience in

endpoint management, Symantec console operations, and supporting

enterprise systems.

Responsibilities

- Ticket and Request Management: Manage and triage incoming

tickets and requests, ensuring timely resolution and prioritization of

tasks.

- Software Deployment: Create and deploy software packages to

endpoints, ensuring proper installation and functionality.

- Security Patch Management: Deploy security patches and perform

monthly patching maintenance across endpoints and servers.

- Reporting and Documentation: Create and maintain detailed reports

within the Symantec console, document procedures, incident

reports, and system configurations to ensure clarity and accessibility

for future reference.

- 3rd Level Support: Provide third-level support for the Technical

Operations Center (TOC) and Endpoint Support Services, handling

complex issues and escalating when necessary.

- System Health Monitoring and Maintenance: Perform daily, weekly,

and monthly system health checks, including diagnostics, Windows

event logs, syslog monitoring, and RAAD (Remote Management

Symantec Agent Diagnostics).

- Conduct server maintenance to ensure optimal performance and

functionality of endpoint management systems.

Script Development: Create and maintain PowerShell and Visual Basic scripts to automate tasks and optimize system performance.

- Cross-Department Communication: Communicate effectively with clinical departments, clinics, IT Security, vendors, clinical engineering, research, education, and other departments throughout the Health System to resolve issues and ensure smooth operations.

- Vendor Relations: Maintain strong relationships with vendor support, manage tickets, and escalate issues when necessary to ensure timely resolution.

Required Technical Experience

- 3 years of experience managing endpoints with Symantec Endpoint (Altiris) in an enterprise of 6,000 endpoints or more.

- 5 years of experience in endpoint management/operational support within an enterprise organization of 8,000 endpoints or more.

- 2 years of experience using Active Directory Users and Computers.

- 2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.

- Proven experience in Technical Project Management, with the ability to lead and coordinate cross-functional teams.

- Experience working within a healthcare organization and a strong understanding of HIPAA regulations.

- Excellent written and verbal communication skills, with experience working with staff at all levels.

qualifications:

Job Summary

Information Technology is seeking an experienced Senior Client Endpoint

Engineer is needed to support the Client Engineering team. This role will

focus on key operational support tasks, allowing the team to concentrate on

strategic, project-driven initiatives. As a Subject Matter Expert (SME) in

Endpoint Management and Operational Support, responsibilities will include

triaging incoming tickets, deploying software packages and security

patches, performing system diagnostics, creating reports, and providing 3rd

level support. The ideal candidate will have extensive experience in

endpoint management, Symantec console operations, and supporting

enterprise systems.

Responsibilities

- Ticket and Request Management: Manage and triage incoming

tickets and requests, ensuring timely resolution and prioritization of

tasks.

- Software Deployment: Create and deploy software packages to

endpoints, ensuring proper installation and functionality.

- Security Patch Management: Deploy security patches and perform

monthly patching maintenance across endpoints and servers.

- Reporting and Documentation: Create and maintain detailed reports

within the Symantec console, document procedures, incident

reports, and system configurations to ensure clarity and accessibility

for future reference.

- 3rd Level Support: Provide third-level support for the Technical

Operations Center (TOC) and Endpoint Support Services, handling

complex issues and escalating when necessary.

- System Health Monitoring and Maintenance: Perform daily, weekly,

and monthly system health checks, including diagnostics, Windows

event logs, syslog monitoring, and RAAD (Remote Management

Symantec Agent Diagnostics).

- Conduct server maintenance to ensure optimal performance and

functionality of endpoint management systems.

Script Development: Create and maintain Po

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