Systems Analyst (Contact Center)

job summary:

Location: Westlake, TX

Required Skills:

• Optimally evaluate client's need and business processes. Translate, communicate, and detail the requirements to the Agreement Express solution.
• Skilled at documenting requirements and communicate workflow through diagrams (e.g. build process flow diagrams, integration diagrams, finite state diagrams, customer experience maps etc.)

location: Roanoke, Texas

job type: Contract

salary: $72 - 73 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

• Proven ability to succinctly communicate solution and requirements to customer and internal team.
• Excellent facilitation skill to collaborate with the clients through way we make decisions and gain consensus to reach sign-off.

qualifications:

• Possesses problem solving skills with the ability to take initiative, draw conclusions, and communicate ideas to peers and leadership.
• Proven experience with workflow design, data analysis, data visualization, and impact analysis..

skills:

• Can work on multiple projects simultaneously.
• Strong written and verbal communication skills. Technical writing experience a plus.
• 5-7 years transferable experience.
• Bachelor's degree or equivalent experience; Contact Center experience and Business Analysis certifications desirable

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.