Technical Customer Support Associate Analyst

job summary:

Enterprise Healthcare client has an immediate opening for a highly motivated

Technical Customer Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Ability to work with various levels of stakeholders (clinical and technology, operational and executive etc).

location: Bloomfield, Connecticut

job type: Contract

salary: $20.95 - 25.95 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

Duties:

• Contributes to the IT Support job family in a support capacity. Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
• Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Customer Support.

qualifications:

ducation:

• Associate degree and/or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
• A certification or equivalent combination of education, training, and experience.

Languages:

English Read Write Speak

skills: Skills:

• .Strong knowledge of the following is preferred
• Microsoft operating systems and Microsoft Office.
• Networking switches and data networks.
• IP telecommunications systems.
• Capability to analyze problems and use sound judgement for determining solutions.
• Ability to clearly communicate with customers and other IT staff.
• At least 1 Year PC/LAN technical or equivalent experience preferred.
• Aptitude for providing strong customer service through interactions and communications, verbally and written.
• A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
• Willingness for continuing enhancement of technical skills through education/seminars and interaction with other IT discipline
• 1 to 3 yeqrs of experience required.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.