Technical Support

job summary:

Work Location: ONSITE - Newton, MA

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location: Newton Center, Massachusetts

job type: Contract

salary: $19 - 21 per hour

work hours: 8am to 4pm

education: No Degree Required



responsibilities:

Responsibilities:

• Installation and configure Windows 1011 on Desktop Laptop
• Configuration of operating system Language packs If any
• Configuration of outlook profile MS Teams and OneDrive
• Install and configure Office application with other Line of Business Applications
• Ensure the user profile data is backed up
• Configure of IE settings network and printer drives Also check group policies are applied
• Configuration of printer
• Drive mapping to Shared Network
• Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc.
• Mobile device management configure outlook teams Microsoft Authenticator etc. Android iPhone iPad Surface etc.
• Walking customers through installing applications and computer peripherals
• Guide users with simple stepbystep instructions
• Conduct remote troubleshooting
• OS and Application support ticket handling on INC SR
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Help create technical documentation and manuals
• Provide technical assistance and support issues related desktop support Teams Conferencing support
• VIP user coordination and support
• Professionalism when resolving service delivery and client issues in a timely manner
• Identifying and escalating business and technical challenges as appropriate and in a timely manner
• Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
• Install and configure the Antivirus
• Coordinate with Migration Onsite team and scheduling team
• Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
• Ensure all scheduled migrations are completed without any business impact

qualifications:

Skills:

• Basic knowledge on Office365 services Active Directory and user login methods
• Knowledge on SCCM application push and deployment for workstations
• Hands-on experience with Windows and Knowledge in Mac OS environments is added advantage
• Good to have ticketing tool knowledge SNOW JIRA etc
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Knowledge on Office application like Word Excel PowerPoint outlook Teams
• Working knowledge of office automation products and computer peripherals like printers and scanners

skills: Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.