Technician

Purpose :

Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope :

The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.

This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

General

• Ensure customer issues and escalations are resolved or further escalated as appropriate
• Conduct quality checks on own work to ensure accuracy and required output is to standards
• Adhere to all safety procedures
• Adhere to all logical and physical security requirements
• Able to work independently and be part of a team
• Perform backfile duties for absent coworkers
• Perform other duties as assigned by Lead or Manager

Mail / Shipping

Document Preparation

Imaging

Essential Functions :

Physical demands :

Mental demands :

Education Requirements :

Minimum High School Diploma

Candidate Background : Skills, Knowledge and Abilities :

Experience in a Customer Service environment (minimum 1 year)

Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)

Experience with MS Office and data programs

Familiarity with administrative duties

Typing speed and accuracy

Excellent knowledge of correct spelling, grammar and punctuation

Strong attention to detail

Confidentiality

Organization skills, with an ability to stay focused on assigned tasks

The ability to carefully handle and manage large volumes of individual documents

The ability to work effectively under deadline

A willingness to learn new skills, as well as adaptability when priorities change

Operational Soft Skills :

Planning, organizing, executing, and controlling skills

Ability to assess issues, define causes, and prioritize / execute solutions

Self-initiative and results oriented while being a team player

Additional Role Requirements : Core Competencies

Describe the physical requirements, (i.e. lifting, walking between 5 buildings, moving equipment)

Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.