AWS Support Engineer (No C2C/No Sponsorship)

Job Title: AWS Specialist Engineer

*No C2C/No Sponsorship at any point*

Location: Hybrid - 3 days onsite, 2 days remote in New York City, NY

Duration: 12 month contract with potential to convert to permanent

Pay: $48-55/hr Pay (Could be some flexibility for the right candidate)

Hours: Regular business hours Monday through Friday

Responsibilities:

The primary responsibilities of the AWS Specialist Engineer are to provide AWS Cloud

Solutions support for our AWS Workspaces infrastructure, research solutions to better manage

Workspaces, troubleshoot issues resulting from Workspaces usage, and provide high-touch

support to end-users. The AWS Specialist Engineer will also provide technical product and

usage support to internal members of our Operations team. The candidate for this position is

expected to have a thorough understanding of AWS Workspaces infrastructure, technical

troubleshooting skills in the AWS infrastructure, have knowledge of various internet

technologies which must include the AWS platform, AWS Workspaces administration &

management, and can troubleshoot issues from configuration to implementation and post

implementation challenges. He/She takes an active role and full ownership in escalations

beyond Technical Support ensuring we meet strict SLA’s.

Core responsibilities include but are not limited to:

● Deployment of AWS Workspaces in various AWS accounts

● Diagnosing, troubleshooting configuration issues with AWS Workspaces which are not

operating as expected

● Distinguish between application, operating system, network, and hardware problems

● Ability to present complex technical information to non-technical audiences

● Must have knowledge of Active Directory management (AWS hosted Active Directory a

plus!), maintenance, and Group Policy Object creations

● Experience creating Windows images, Linux/Ubuntu deployments, and troubleshooting

both OS platforms

● Collaborate with AWS CloudsOps engineering teams to evaluate and develop scalable

AWS solutions to better access resources in AWS accounts

● Must have excellent verbal and writing skills to create and maintain AWS Workspace

documentations for the extended team

● Be able to modify and improve existing AWS infrastructure

● Provide users with support on technical, operational, and user/account-related issues,

on the phone, via email/ticketing system and/or in person

● Ability to work independently on projects and deliver on or before deadlines

● Attend meetings with various stakeholders to ensure requirements are assessed and

deliverables are on target

● Continuously evaluate ways to provide Amazon Workspaces as a cost effective and

efficient offering

● Educate the wider team on best practices and ensure high levels of service are being

provided

● Coordinate issue resolution efforts with other departments to ensure timely and efficient

resolutions are met and customer satisfaction is upheld

● Maintain proper tracking of problem resolution and conduct trend analysis for reference

and management reporting

Must Have Skills:

● Must have thorough understanding of AWS Cloud infrastructure

● Have thorough understanding of AWS Workspaces and deployment on a mass scale

● Ability to review, understand and extract data from Synchronet Click or equivalent

Workspace manager solution

● Prior experience of administering Windows and Active Directory is essential

● Reproduce technical problems, diagnose causes, identify temporary solutions and

communicate status updates to AWS Users

● Inform and instruct the wider team on new products, features and best practices

● Manage and assist in the development and revisions of Training Presentations, Quick

Reference Guides and Other Support Materials

● Strong Customer Service skills, both telephone and email, with excellent oral and written

communications

● Ability to work with minimal supervision

● Ability to adhere to tight deadlines

● Ability to deliver high quality of work keeping in frame support metrics like Customer

Satisfaction, Turnaround Times, timely follow ups etc.

● Be able to prioritize work based on business and customer demands

● AWS Cloud Practitioner, AWS Solutions Architect Associate, or AWS SysOps

Administrator certifications very much preferred

● Previous AWS console and Synchronet Click administration is a big plus

● Leverage tools to provide cost savings year on year

● Availability for out of hours support if/when required

Education: Bachelors Degree in Computer related field

Experience: 5 yrs supporting AWS Workspaces/VDI environments

Nice to Have Skills:

● AWS Certified Solutions Architect - Associate

● AWS Certified Cloud Practitioner