IT Risk & Vulnerability Remediation Lead Consultant

Job Summary

This position is a direct report to the Group Product Manager and has sound knowledge of business processes in the specific area of technology enablement. This position is responsible for managing Vulnerability Management Remediation, Risk Management, Reporting and Metrics Management, and Governance & Process Improvement, to meet business outcomes, spanning multiple technologies including associated impact, cost and complexity. In that capacity, this position is responsible for the following:

• Product Consultants are the primary facilitators for product. Product Consultants are responsible for optimizing the value proposition. They anticipate issues and/or complications, and respond well to time pressures.

• Leads the effort to work with multiple IT teams to oversee and govern Vulnerability Management Remediation, Risk Management, Reporting and Metrics Management, and Governance & Process Improvement.

• Serves as a subject matter expert for their assigned area.

• Prioritize actions with IT resources to meet changing business needs.

• Keeps informed of technical and managerial advances in IT, including leading the introduction of best practice.

Job Responsibilities

Responsibilities include:

• Leading products teams, in a matrix model, to deliver business solutions

Vulnerability Management and Compliance:

o Primary point of contact for vulnerability management and related queries and escalations.

o Works with IT teams to govern and enforce IT Vulnerability Management process, inclusive of identifying, specifying and analyzing vulnerability closure, report status and managing progress throughout the lifecycle of a vulnerability

o Develops status updates, evaluates SLA adherence and formulates plans, schedules and escalation channels, in order to meet or exceed SLA targets

o Collaborate with various team to assess risks related to open vulnerabilities and implement mitigation strategies

o Manages vulnerability life-cycle, including risk acceptance process for residual vulnerabilities / risk items

o Identifies and negotiates schedules, milestones and resources required to meet objectives, primarily through coordinating the activities with other IT departments and Vendors (e.g., database, telecommunications, operations, technical support, etc.)

o Escalates unresolved vulnerabilities in a timely manner and close any backlogs

• Governance and Process Improvement

o Design and build processes for governance of IT vulnerability management, risk management, and compliance

o Utilize domain specific knowledge to work with different IT teams to: identify, specify and analyze SLA requirements and processes, and monitors progress throughout the vulnerability lifecycle and closure process

o Identifies process gaps and recommends improvements to enhance efficiency and reduce operational risk

o Responsible for reporting and metrics management:

o Define, track, and manage key performance indicators (KPI) for IT business areas, including IT service management, Vulnerability management, Application Management, Infrastructure Management etc.

o Produce reports and dashboards on Vulnerability Management, SLA Adherence, and IT operational metrics to senior leadership team.

o Ensures quality through the use of company-approved methodologies.

Job Specific Qualifications

Required Qualifications:

• Bachelor’s degree in Computer Science or a related technical field, i.e. STEM, with 6 or more years of relevant work experience

• Demonstrated leadership capabilities through projects or other work planning experiences

• Understanding of and experience in IT project management methodologies, requirements management, quality assurance and IT processes

• Requires broad knowledge of the business area's functions and applications, and of system and technology alternatives

• Strong understanding of Vulnerability Management process, Risk assessments methodologies, and SLA/KPI management & reporting

• Demonstrated experience in analytic tools to automate performance reporting, and KPI management

• Prior experience in IT governance, risk and/or compliance field

• Strong analytical ability to translate insights into actionable recommendations

• Strong verbal and written communication skills

• Strong facilitation skills

• Strong judgment and escalation management skills

• Ability to foster working relationships with the team, IT Management and vendor teams

• Good understanding of technology platforms and ability to explain technical ask

• Ability to measure process performance and identify constraints, or any other escalation requirements

• Working knowledge of specific technology area including business process configuration and execution for assigned domains

Desired Qualifications:

• Relevant technical acumen or experience in vulnerability management tools, risk assessment and IT governance

• Familiarity with risk management framework.

• Ability to automate repetitive tasks

• Ability to handle complex challenges under time constraint

• Ability to prioritize and escalate critical vulnerabilities to the appropriate stakeholders

• Project Management Professional Certification (PMP)

• Certified Information Security Manager (CISM), Certified in Risk and Information Systems Control (CRISC)