What are the responsibilities and job description for the Call Center Agent position at Randstad?
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you’re an experienced professional who has demonstrated people skills, loves troubleshooting and lives to delight customers, we have amazing customer service jobs waiting for you. Read on to learn a little bit more about the job requirements — and if you think you’re qualified, be sure to apply. We’ll get back to you promptly and schedule an online interview if we think you’re a match.
salary: $14.5 - $15 per hour
shift: First
work hours: 8 AM - 8 PM
education: High` School
Responsibilities
SkillsFollow-up Active Listening Telephone Etiquette Empathy Interpersonal Sensitivity Adapting to Change Typing Skills Call Center Support Call Center
QualificationsYears of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
salary: $14.5 - $15 per hour
shift: First
work hours: 8 AM - 8 PM
education: High` School
Responsibilities
- Respond to incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
- Provide accurate information and assistance to customers regarding products, services, policies, and procedures.
- Identify and resolve customer issues, complaints, or problems effectively and in a timely manner, escalating complex issues to higher-level support when necessary.
- Accurately record and update customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
- Promote additional products or services to customers when appropriate, with the aim of increasing sales or enhancing the customer's experience.
- Adhere to call center scripts, procedures, and guidelines to ensure consistency and compliance with company standards.
- Remain calm and professional when dealing with irate or upset customers, striving to de-escalate situations and find satisfactory resolutions.
- We can only accept candidates who currently live in ALABAMA, COLORADO, GEORGIA, FLORIDA, KENTUCKY, MAINE, NEW HAMPSHIRE, SOUTH CAROLINA and TEXAS.
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Salary : $15 - $15
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