What are the responsibilities and job description for the Customer Support Representative-Life Insurance position at Randstad?
Seeking an opportunity to start or continue a career in the Insurance and Financial Services Industry?
This is an excellent opportunity to build a fulfilling career with a leading employer in the insurance and banking and financial services industry, who has recently been named one of Fortune's 100 Best Companies to Work For!
Why Work With Us?
- The Pay Is: $19.00 per hour
- Remote Position- Candidates must reside in the Eastern or Central Time Zones only
- The Work Schedule is: Monday to Friday 8:30 am to 5:00 pm EST
- Weekly pay and health benefits are offered
- Targeted Start Date: End of April
- This is a contract position running through Oct 2025 with possible extension.
About the Job:
The main responsibility is handling end to end processing for all contracts that were issued under Harleysville Life Insurance Company. The team handles all customer service admin processing requests and they are also a self contained call center handling member and advisor calls. Ideally the candidate will have some basic life insurance knowledge(no license requirement).
Key Responsibilities:
- Initially the candidate will start by processing some more high volume requests like: address changes and form requests.
- Could advance to other admin tasks such as duplicate policies, beneficiary changes, change requests, distributions etc.
- After 2 to 3 months team members will take calls and provide assistance to customers.
- Individuals will work in a structured, process driven environment taking on additional duties and responsibilities when needed.
As an ideal candidate you will have:
- Transaction processing in a fast paced financial environment strongly preferred
- Proven experience exhibiting exceptional organizational, follow-through, and multi-tasking skills is required
- Experience working in an environment where use of PC was required at least 50% of time worked. Experience maneuvering between screens/systems is also required
- Advanced alpha/numeric data entry skills required with proven track record of accuracy and meeting high productivity standards
- Strong interpersonal skills and ability to partner with others required in order to work in cohesive team and contribute to an inclusive and positive work environment
Basic Qualifications:
- Associates or Bachelors degree
- One to two years' relevant work experience.
- 2 years of inbound customer service experience.
Preferred Qualifications:
- Work experience with undergraduate studies preferred.
- Basic Life Insurance knowledge
- An engaging, passionate and driven personality.
- An ability to effectively operate a personal computer with related business software.
- Strong oral and written communication skills for contact with customers.
- Must embrace responsibility for identification and implementation of process efficiencies
- Ability to work additional hours as required to meet work volume goals
Interested?
Make sure your resume is up to date and forward it to michelle.liggett@randstadusa.com for consideration. Thank you and we look forward to connecting with you!
Salary : $19
