What are the responsibilities and job description for the Information Technology Support Specialist position at Randstad?

Provide excellent colleague support for all technology products and services. Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.

Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices

Work with technical staff and provide input and solutions.

Meet and greet colleagues to answer questions and resolve problems related to all LOB’s to client products and services.

Works with customer to answer basic training and how-to questions.

Follows up on all open tickets / issues within specified timeframe.

Responsible for inventory of technology products and prizes. Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery. Ensure items are ordered in Ariba, delivered and ready for colleague purchases.

Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.

Must be able to provide high level summaries to store lead when required during an incident situation and / or project updates. Ability to interpret a colleagues ask. Establishes credibility quickly by following up and taking initiative.

Present a positive, smiling, colleague-focused image. Understands Colleague Satisfaction is key to the overall success of the Technology Solution Zone!

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What are the responsibilities and job description for the Information Technology Support Specialist position at Randstad?

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