Demo

Insurance Customer Service

Randstad
Worcester, MA Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 5/14/2025

Job Description

Job Description

Are you a service-driven professional looking to grow within the dynamic world of Property & Casualty (P&C) insurance? Do you thrive in fast-paced, customer-focused environments where your skills are valued and nurtured? If so, this temp-to-perm opportunity could be the perfect fit for you!

We are seeking licensed insurance professionals to join a highly collaborative and innovative team dedicated to providing top-tier service to independent insurance agents and their clients. In this role, you'll handle policy inquiries, billing changes, coverage recommendations, and complex customer concerns, ensuring that clients receive the best protection tailored to their needs.

Why Join Us?

  • Comprehensive training program to set you up for success
  • Career growth opportunities within the Personal Lines organization
  • Flexibility to work remotely, hybrid, or from one of our offices
  • Engaging, team-oriented work culture

What We’re Looking For :

  • Active Property & Casualty (P&C) or Personal Lines Producer License
  • solid ability to multitask while delivering exceptional customer experiences
  • Passion for problem-solving, policy guidance, and service excellence
  • Ability to communicate complex insurance concepts in a clear, client-friendly manner
  • If you’re ready to take your insurance career to the next level with an organization that values your expertise and invests in your growth, apply today!

    FOR MORE IMMEDIATE CONSIDERATION, email a current resume to iris.levy@randstadusa.comsalary : $21 - $25 per hour

    shift : First

    work hours : 8 AM - 5 PM

    education : Bachelors

    Responsibilities

  • Ability to handle all calls and make appropriate decision or take appropriate action with minimal assistance needed from other team members or departments.
  • Counsels, educates and provides accurate insurance advice through research and resolving problems.
  • Accurately relay information and make simple to very complex and involved decisions regarding coverages and rates using established underwriting guidelines, procedures and philosophy for multiple states.
  • Ability to interpret and verify coverages and data.
  • Must use established guidelines and techniques such as timeliness, quality and effectiveness to respond to all inquiries.
  • Recommend and secure additional or increased coverage within specified carrier guidelines.
  • Provide insurance quotes to policyholders as required. Full account review and advocacy discussion is required on all calls to ensure protection of customers.
  • Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customers
  • Process policy change and policy issuance transactions online, received through various
  • channels within specified guidelines; makes policy payment plan changes as necessary with

    minimal assistance

  • Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction.
  • The essential functions of this role include :

  • working weekends
  • Skills

  • Property and Casualty (1 year of experience is required)
  • Personal Lines Insurance (1 year of experience is required)
  • Customer Service (2 years of experience is required)
  • Qualifications

  • Years of experience : 2 years
  • Experience level : Experienced
  • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    This posting is open for thirty (30) days.

    It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

    Salary : $21 - $25

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Insurance Customer Service?

    Sign up to receive alerts about other jobs on the Insurance Customer Service career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $47,061 - $52,995
    Income Estimation: 
    $54,716 - $62,670
    Income Estimation: 
    $47,061 - $52,995
    Income Estimation: 
    $54,716 - $62,670
    Income Estimation: 
    $54,716 - $62,670
    Income Estimation: 
    $76,373 - $106,635
    Income Estimation: 
    $35,864 - $42,128
    Income Estimation: 
    $47,061 - $52,995
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Randstad

    Randstad
    Hired Organization Address Cranston, RI Full Time
    Randstad - [Production Operator / Assembly Line Worker] As an Assembler at Randstad, you'll : Perform the assembly, load...
    Randstad
    Hired Organization Address Washington, DC Full Time
    Our client is a non-profit organization with a great mission behind them! They are looking for a detail oriented Evaluat...
    Randstad
    Hired Organization Address Tucson, AZ Full Time
    Are you an experienced Quality Assurance Technician who is flexible, detail-oriented, and thrives on solving tough probl...
    Randstad
    Hired Organization Address Bethesda, MD Full Time
    Randstad - [Administrative Assistant / Secretary] As a Receptionist at Randstad, you'll : Check guests in and out; Sched...

    Not the job you're looking for? Here are some other Insurance Customer Service jobs in the Worcester, MA area that may be a better fit.

    Remote Customer Service Representative

    Remote Customer Service, Clinton, MA

    Insurance Agency Customer Service Representative

    A-Affordable Insurance Agency, Worcester, MA

    AI Assistant is available now!

    Feel free to start your new journey!