job summary : Description :
- Monitoring System Performance : Configuring and managing system settings, understanding file systems and permissions, Utilizing command-line interfaces for troubleshooting, Monitoring system performance and resource utilization
- Troubleshooting and Issue Resolution : They investigate incidents reported by users or detected by monitoring systems.
- This process typically involves analyzing logs, replicating issues, and identifying root causes. For example, if a web application is experiencing slow response times, the engineer might check server logs, database performance, and network latency to pinpoint the problem.
location : Lone Tree, Colorado
job type : Contract
salary : $50.75 - 55.75 per hour
work hours : 8am to 5pm
education : Bachelors
responsibilities :
Incident Management : This includes logging incidents in a ticketing system, categorizing them based on severity, and prioritizing them for resolution. Additionally, communicate with stakeholders, providing updates on the status of incidents and expected resolution times.Collaboration with Development Teams : When issues are identified that require code changes or enhancements, Support Engineers collaborate closely with development teams. They provide detailed information about the issues, suggest potential solutions, and may even assist in testing fixes before they are deployed to production.Documentation : Maintaining accurate documentation is essential for effective production support. Engineers document incidents, resolutions, and any changes made to the system. This documentation serves as a valuable resource for future troubleshooting and helps ensure knowledge transfer within the team.Performing Routine Maintenance : This can include applying software patches, updating configurations, and currency. Coordinate updates with 3rd Party vendors asSoftware Release and Deployment & ProvisioningPassword, and Certificate maintenance / renewalqualifications : Qualifications :
Hybrid / Onsite Lone Tree, CO site Required qualifications : Minimum of 3-5 years directly related experience : ? BMC Control-M proficiency scheduling and executing batch is required (Control-Me. - Experience in NAS, and file transfers (NDM, FTP, SFTP, PGP / FTP, NFS).5 years' experience with SA Level knowledge of Linux and Windows system administration and troubleshooting3-5 years' experience Demonstrated experience of coordinating batch restoration activity across multiple technologies. Ability to participate in 24x7 support schedules if needed. Experience with Monitoring Tools (Nagios, Splunk, etc.)Familiarity with Database Management (SQL, NoSQL) Familiarity with Cloud Technologies (PCF - Pivotal Cloud Foundry) Preferred Qualifications :CI / CD experience with tools : GitHub, Git Actions, Bitbucket and BambooExperience in one or more object-oriented languages (Java preferred) Experience with modern versions Shell scripting and PowerShell Ability to follow detailed and complex directions.Demonstrated ability to understand multiple technologies and how they inter-relate and integrate. The candidate must be able to interact with all levels of technical and managerial staff, offshore resources and will have proven leadership abilities and display excellent skills in understanding problem determination and service restoration. Excellent written and verbal communication skillsskills :
Ability to work independently as well as effectively cooperate well with others. Excellent at gauging customer impact and escalate with the appropriate sense of urgency. Ability to exercise sound judgment and make timely decisions considering all alternatives during a crisis situation.Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $51 - $56
