Technical Account Manager

Range Digital Marketing

Range Digital Marketing is a next-generation digital marketing agency. Range Digital combines technology and creativity to craft results that save our clients time, and money and maximize returns. We are constantly creating, refining, streamlining, and discovering better products and services. The clients that work with us STAY with us. We nurture our relationships with them and get them ready for tomorrow!

As an employee at Range, you will have a wide variety of projects across multiple industries. Your work will have a direct impact on the company. We believe in a whole team approach and work-life balance. Our Development, Media, and Creative teams are composed of open-minded, diverse individuals: beer and cold brewers, cyclists, nature lovers, sports enthusiasts, and dog lovers. We all come together at Range to make a unique difference in the Digital Marketing world.

Job Summary:

Range requires a Customer Success Manager (CSM) - Technical Implementations. This position for Range is a jack of all trades. We are looking for someone who is organized, communicates exceptionally well, and understands marketing, analytics, website development, and business. The CSM will be responsible for the day-to-day internal and customer-facing management of digital projects, including site launches, landing pages, email template development, and web design.

Their main goal is to ensure the company and clients are operating at maximum efficiency, thus continuously improving every relationship. They’re not afraid to step in and complete any task, no matter how complicated. The CSM will also be another set of eyes, to ensure that all work - from strategy to implementation - delivers against agreed objectives and budget parameters.

Skills & Experience Requirements:

Project Management - Provide end-to-end project management. High attention to detail is paramount and thoughtful scheduling of all digital work is a necessity as resources are shared across projects and clients.

Independence - Complete a task without the help of superiors or excessive client direction.

Entrepreneurial Attitude - Embrace ambiguity. Flourish in a small team environment. Help build our process.

Understand Digital Media - Deep grasp of how digital media is used. For example, how to leverage paid & organic search, email, social media and display advertising.

Prioritize Business Objectives - Awareness of what will drive the agency and clients forward in the short and long term.

Presentation Skills - Basic skills required.

Multi-tasking - Extreme proficiency with changing gears.

Primary Responsibilities & Duties:

• Coordinate website and/or digital solution launches from start to finish

• Understand evolving business tools

• Review and proof reports on emerging digital media and platforms

• Manage on-site and off-site contractors

• Create project task lists for estimations and write and deliver statements of work.

• Create and manage timelines for digital media and website development projects

• Support the creation and proofing of Keynote presentations

• Review budget burn on a weekly basis and flag issues that require escalation

Experience required for the role:

• Bachelor's degree or comparable work experience

• Coordination of a website and/or digital product launch from start to finish

• Marketing or technology background with a creative approach to problem-solving

• A clear understanding of client-agency relationship dynamics

• Strong communication skills (verbal and written)

• Disciplined organizational skills in all aspects of job duties with strong attention to detail

• Ability to manage multiple projects simultaneously

• Comfort in a fast-paced & informal environment

• Team player who can immediately add value

• Google Apps, Keynote or Powerpoint

Company's website:

• https://www.range-digital.com/

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you comfortable working in a hybrid setting?
• Are you currently residing in the Minnesota area?

Education:

• Bachelor's (Required)

Experience:

• Microsoft Powerpoint: 2 years (Required)
• Digital marketing: 2 years (Required)
• marketing and advertising: 2 years (Required)
• Project management: 2 years (Required)
• paid media advertisement: 2 years (Required)

Work Location: Hybrid remote in Minneapolis, MN 55401