Product Life Cycle and Change Control Manager - 3564

Ready to launch your career?  Be part of the next generation of access to space at one of the World’s Premier Gateways to Space!   RGNext employees open portals to space by providing operation and sustainment of mission-critical systems that launch and track Department of Defense, civil, commercial, and international space launch rockets!  We also provide U.S. defense and space awareness through ballistic missile testing, guided weapon and aeronautical tests and experiments to defend the United States to ensure our nation’s safety.   

As an RGNext employee, you will join a team of smart, creative, and highly motivated employees who take pride in their work and in the mission and who enjoy developing, sustaining and delivering world class solutions!  If you are seeking to work in a dynamic environment and want to be part of the World’s Premier Gateway to Space, this may be the opportunity you’ve been looking for!

This position is located at Patrick Space Force Base, Florida or Vandenberg Space Force Base, California.

This position is eligible for a hybrid telecommuting schedule.  

Essential Functions

• Leads the enterprise, which spans across RGNext locations from Patrick Space Force Base, FL to Vandenberg Space Force Base, California, in the stand up   a centralized service level agreement (SLA) management organization/capability that is responsible for agreements not only related to traditional information technology (IT) business systems but also mission systems. 
• Ensure the department is staffed with qualified personnel needed to successfully plan and manage the team’s efforts.  This includes interviewing, hiring, performance reviews, etc.  
• Provide coaching and mentoring to personnel unable to meet RGNext standards for ethics, technical quality, customer service or timeliness.
• Ensure all personnel are properly trained to execute their responsibilities and receive initial and recurring guidance, instructions and direction needed to ensure quality and timely service.
• Develops policies, processes, and procedures and use existing business systems to enhance monitoring of all service level agreements across the enterprise in one database.
• Acts as primary customer interface in all SLA related matters, to include establishing and leading a recurring working group meeting with external stakeholders and participating in ad hoc meetings to status service performance, issues, or improvements.
• Leads internal SLA stakeholder meetings and participates in program and corporate level meetings as needed.    
• Provides training and process flows of the inventory system implementation and execution across the program
• Reviews all existing SLAs for applicability and makes recommendations for fiscal year budgeting needs based on demand from the program
• Reviews and recommends solutions for new service/software level agreements based on emerging technologies and modernization efforts.
• Leads change management process improvement and tool enhancement initiatives. 
• Performs on-going review of technical or business issues where necessary. Work with management team early to avoid and discuss potential challenges, schedule delays, and budget overages or shortfalls.
• Provides input on project risks and opportunities.
• Communicates difficult concepts with a variety of audiences to ensure understanding amongst all applicable parties.
•  Presents in formal presentation settings.
• Other duties as assigned.

Required Skills

• Knowledge and experience leading change management processes.
• Ability to manage teams with diverse technical backgrounds to conduct process improvement activities.
• Ability to work independently as well as with a team.
• Ability to exercise diplomacy within a team environment.
• Excellent communication skills both written and verbal to senior program and customer leadership.
• Strong organizational skills with specific emphasis on time management and attention to detail.
• Ability to manage competing priorities in a complex environment.
• Ability to anticipate problems, take decisive action and resolve issues, giving regard to the impact on both the customer and the company.

Required Experience 

• Bachelor's degree in an engineering, business or project management discipline 
• Master’s degree in engineering or project management preferred
• Minimum of ten (10) years of experience working with engineering, technical or business change management.
• Direct experience employing process improvement methodologies like Six Sigma.
• Experience using investigative tools for root cause analysis.
• Experience leading and facilitating process improvement teams.
• Expert level of expertise using Microsoft Office applications with emphasis on PowerPoint and Excel.  Programming (like VBA) is preferred.
• Previous experience working with Federal Acquisition Regulations (FAR) including Period of Performance Extensions, Excusable Delays, Notifications of (project) Change, preferred
• Previous experience with DoD and Launch Range operations preferred.

Additional Eligibility Qualifications

• Project Management Professional (PMP) or similar formal project/program management certification and/or training, preferred
• ITIL 4 Certification, preferred
• Some travel (25%) may be required
• The flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements
• Must be able to obtain and maintain a DoD Secret Security Clearance, which includes U.S. citizenship 
• Valid U.S. Driver’s License required 

Benefits of Working at RGNext

RGNext offers our team of experienced, professional employees an environment of challenging, stimulating and personally and professionally rewarding career opportunities and growth.  Employees enjoy a robust benefit package on day one, which includes medical, dental, vision, disability and life insurances, generous Paid Time Off and holiday pay, a retirement savings plan with a company match and vesting on day one! Other benefits include flexible scheduling, access to on-base fitness centers and recreational facilities and more! We are committed to providing employees a quality work/life balance while embracing a community of diverse and strategic backgrounds in a productive, evolving environment.

The salary range for this role is $97,115.00 to $135,000; however, RGNext considers several factors when extending an offer for employment, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training and preferred skills and knowledge.

Note: This job description describes the general nature of the duties and requirements of the job. It is not intended to be an exhaustive list or to limit the supervisor's ability to modify work assignments as appropriate.

RGNext is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status or any other protected class.