Retail Store Manager

Job Title: Store Manager
Location: New York City - West Village
Reports To: Director of Retail Operations

About Ranger Station

Ranger Station is your destination for premium fragrances and candles inspired by the great outdoors. In our Nashville Fragrance House, we believe life was meant to be an adventure, and scent makes it an experience. We are creating an immersive retail experience where customers can explore unique fragrances and find their signature scent. 

Job Summary

We are looking for a passionate and results-driven Store Manager to lead our upcoming New York City boutique, ensuring an exceptional customer experience while driving sales and operational excellence. The ideal candidate is a strong leader with a deep understanding of luxury retail, a passion for fragrance, and the ability to foster a customer-centric environment.

Key Responsibilities

Sales & Customer Experience

• Lead by example to provide outstanding customer service and product knowledge.
• Drive sales performance through personalized customer interactions and storytelling.
• Maintain an inviting and luxurious in-store atmosphere that aligns with the Ranger Station brand.
• Develop customer loyalty by building relationships and executing VIP clienteling strategies and community events.

Store Operations

• Oversee all aspects of daily store operations, including inventory management, merchandising, and cleanliness.
• Ensure accurate execution of POS transactions and cash handling procedures.
• Monitor and report on sales performance, KPIs, and store goals.
• Implement visual merchandising strategies that enhance product presentation and brand storytelling.

Leadership & Team Development

• Recruit, train, and mentor a high-performing sales team.
• Set clear goals and expectations for staff, conducting regular coaching and performance evaluations.
• Foster a positive team culture focused on collaboration, motivation, and continuous learning.
• Lead by example in professionalism, work ethic, and adherence to brand standards.

Marketing & Community Engagement

• Be instrumental in introducing our brand to the NYC community, creating an engaging in-store experience, and driving sales growth.
• Partner with the marketing team to execute in-store events and activations.
• Build relationships with local brands and customers to drive brand awareness.
• Leverage social media and in-store promotions to enhance foot traffic and customer engagement.

Qualifications & Skills

• 3 years of retail management experience, preferably in luxury, fragrance, or lifestyle brands.
• Strong leadership, communication, and organizational skills.
• Passion for storytelling and creating memorable customer experiences.
• Ability to analyze sales reports and make data-driven decisions.
• Proficiency in POS systems and retail management software.
• Availability to work a flexible schedule, including weekends and holidays.

Perks & Benefits

• Competitive salary with performance-based bonuses.
• Employee discounts on all Ranger Station products.
• Opportunities for growth within a fast-growing boutique brand.
• A dynamic and creative work environment.

Join Us

If you are a passionate leader who thrives in a boutique setting and loves creating unforgettable shopping experiences, we’d love to hear from you.