Customer Service I (10:00 AM EST to 7 PM EST)

The Customer Service Representative I delivers world class customer service via phone, e-mail, and online to our existing and future customer base. This position ensures that all purchase orders received from customers are processed on the same day that they are received and provides timely responses to inquiries from customers and our internal salesforces.

Essential Duties & Responsibilities

• Processes large quantities of customer purchase orders accurately and efficiently within 24 hours of receipt
• Quickly answers incoming customer inquiries through phone calls, emails, websites and ticketing systems
• Efficiently gathers information internally and externally to provide timely information to customers regarding order statuses and other general inquiries
• Works cross functionally with other departments to provide excellent customer service
• Adheres to all procedures, guidelines, and policies in all daily activities
• Provides and collects completed forms, explains processes, and provides direction when helping customers resolve issues/complaints
• Provides support to the salesforce
• Other duties as assigned

Qualifications

·        HS diploma or GED, Bachelor’s degree preferred

• Proficiency using computers, Microsoft Office, ERPs systems; SAP experience preferred
• Strong critical thinking and problem-solving skills
• Previous experience with order entry and customer service
• Previous experience handling incoming and outgoing phone calls
• Strong interpersonal skills
• Ability to follow instructions and to communicate effectively, verbally and written
• Ability to perform day-to-day duties with precision and accuracy
• Ability to multi-task, prioritize, and manage time effectively

·        Adaptable to change

• The physical demand of this job is being able to sit in front of a computer for long period of time

Supervisory Responsibilities: No

Physical Demands and Work Environment:

Office Setting

·        Choice of sitting or standing or alternating between them (stand-up desk optional)

·        Keyboarding/typing on a computer for extended periods of time

·        Moderate noise, i.e., phones, printer, light foot traffic

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.  We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.  Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.  Accommodations are available for applicants with disabilities. 

This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.  Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time.  For more information, we invite you to read our Code of Ethics.

Ranpak participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.