What are the responsibilities and job description for the Field Service Technician position at Ranpak?
Sustainability, plastic pollution, and climate change have never been more at the forefront of our world as they are today.
At Ranpak, sustainability has been in our DNA since our founding in 1972. Ranpak’s goal then was to create the first environmentally responsible system to protect products during shipment and today, our mission remains the same: To deliver sustainable packaging solutions that help improve supply chain performance and costs, reduce environmental impact, and support a variety of growing business needs globally. The development and improvement of materials, technologies (such as automation) and total solution systems have earned Ranpak a reputation as an innovative leader in eCommerce and industrial supply chain solutions.
Ranpak’s customers span across a variety of industries including automotive parts, electronics, eCommerce, machinery, and home goods. Our customers include Amazon, IKEA, Sephora, Misfit Market and BMW.
Ranpak’s corporate headquarters are in Concord Township, Ohio with European and Asia Pacific headquarters in Eygelshoven, the Netherlands and Singapore City, Singapore, respectively. Additionally, we are building a state-of-the-art new facility in Shelton, CT.
Ranpak Holdings Corp. is a New York Stock Exchange listed company (NYSE: PACK).
Summary
The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment (at various customer locations) while maximizing machine uptime and customer’s satisfaction. Support other administrative duties within the Service and Parts department.
Essential Duties & Responsibilities
- Fully accountable for completing the work according to the service work order
- Support the Ranpak Tech Support Hotline when necessary
- Prioritizes working safely at all times, and abides by any specific customer requirements
- Responsible for writing detailed and accurate field service reports
- Accountable for timely submission of field service reports and expenses.
- Maintain communications with customer and Ranpak personnel about the progress of the job
- Help to build and maintain professional relationships with various customers
- Responsible for keeping the tools and other equipment (e.g. service van) in a good condition
- Responsible for a clean and tidy machine/working place when leaving the customer’s location
- Actively contribute to a professional and profitable service organization
Qualifications
- Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting.
- Ability to travel within North America on short notice, ramp up to 50-70% travel is expected
- Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
- Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)
- Logical and solution-oriented thinking
- Self-Motivated, aspiring to improve technical knowledge and keep skills sharp.
- Ability to read blueprints, schematics and technical drawings
- Good verbal & written communication
- Experience with SAP or similar ERP systems
- Highly focused on customer service and exceeding client expectations
- Above average use of computer applications like MS Office
- Flexible working hours to meet customer needs. Occasional weekend and off-shift hours
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
