What are the responsibilities and job description for the Logistics Specialist position at Ranpak?
The Logistics Specialist will support operations, procurement, and customer service. The successful candidate will be responsible for the scheduling of shipping routes and delivery, specifically with regard to customer satisfaction. Everyone in the logistics department is responsible for responding immediately to questions and complaints and for notifying customer service about any delays in the delivery schedule. Staying on top of all accounts and coordinating with other departments is essential.
Essential Duties & Responsibilities
- Coordinate pick-ups and deliveries for both domestic & international shipments, including prepping the necessary paperwork.
- Accurately enter load information into our system.
- Complete daily logs and trackers.
- Act as a liaison between customer service and freight carriers.
- Determine appropriate shipment methods based on multiple factors.
- Controls costs by evaluating shipments, consolidating loads, and selecting most cost-efficient method of shipment.
- Review internal/customer issues in relation to logistics and act to ensure they are resolved appropriately.
- Investigate, evaluate, and settle freight claims.
- Other duties as assigned by supervisor.
Qualifications
- Requires a high school diploma (or equivalent). Associates degree preferred or 2 years related experience and/or training; or equivalent combination of education and experience.
- Experience in logistics, booking and managing freight.
- Ability to work with cross functional teams.
- Knowledge of laws, regulations and ISO requirements.
- Ability to work with minimal supervision and track multiple processes.
- Working knowledge of logistics software (ERP- SAP) but not necessary.
- Outstanding organizational and coordination abilities.
- Excellent communication and interpersonal skills.
- Extensive PC knowledge, including database, spreadsheet and web skills.
- Detail oriented, able to manage multiple priorities.
- Ability to speak effectively before groups of customers or employees of organization.
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
