Patient Care Coordinator

Patient Care Coordinator – Rao Plastic Surgery

Location: 7341 E Tanque Verde Tucson, AZ 85715
Job Type: Part Time: Mondays, Thursdays, and Fridays
Reports To: Practice Manager / Lead Physician

Job Summary:

We are seeking a compassionate, detail-oriented Patient Care Coordinator to join Rao Plastic Surgery. This role is integral to ensuring an exceptional patient experience from the initial consultation to post-operative care. The ideal candidate will provide outstanding customer service, educate patients on procedures, coordinate treatment plans, and serve as a liaison between the patient and medical team.

Key Responsibilities:

Patient Relations & Communication:

• Serve as the primary point of contact for new and existing patients.
• Educate patients on surgical and non-surgical procedures, answering questions with clarity and professionalism.
• Schedule consultations, pre-operative, and post-operative appointments.
• Maintain consistent follow-up with patients to provide guidance, reassurance, and support throughout their journey.
• Scheduling of surgical procedures and coordinating with surgery centers.

Administrative & Coordination Duties:

• Assist with patient intake, ensuring accurate collection of medical history and required paperwork.
• Coordinate treatment plans, financing options, and procedure scheduling with patients.
• Work closely with the surgeon and medical staff to streamline patient flow and ensure efficient office operations.
• Manage patient records and documentation in compliance with HIPAA regulations.
• Handle inbound and outbound patient inquiries through phone, email, and office visits.
• Experience with Modernizing Medicine/EMA is a plus

Sales & Financial Coordination:

• Follow up with prospective patients to encourage booking and retention.
• Assist with processing payments, deposits, and financial agreements.

Marketing & Patient Engagement:

• Assist in promoting office services through social media, newsletters, and patient testimonials.
• Support patient events, educational seminars, and community outreach efforts.
• Collaborate with the marketing team to enhance patient engagement and brand awareness.

Qualifications & Skills:

• Prior experience in a medical office, preferably in plastic surgery, dermatology, aesthetics, or a related field.
• Strong interpersonal skills with the ability to build rapport with patients.
• Excellent organizational and multitasking abilities.
• Knowledge of medical terminology, procedures, and HIPAA compliance.
• Experience with electronic medical records (EMR) and scheduling software.
• Sales or customer service experience in a healthcare or aesthetic setting is a plus.
• Professional demeanor, polished appearance, and strong verbal and written communication skills.

Education & Experience:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum of 2 years of experience in a medical, cosmetic, or customer service-focused role.

Benefits & Compensation:

• Competitive salary with potential bonuses.
• Paid time off and holiday benefits.
• Employee discounts on treatments and procedures.
• Opportunities for professional development and career growth.

How to Apply:

If you are a passionate and dedicated professional looking to join a dynamic plastic surgery practice, we would love to hear from you! Please submit your resume and cover letter to the office manager at Rao Plastic Surgery, Patricia Hajdik officemanager@raoplasticsurgery.com

Job Type: Part-time

Pay: $17.00 - $23.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Ability to Commute:

• Tucson, AZ 85715 (Required)

Ability to Relocate:

• Tucson, AZ 85715: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $23