What are the responsibilities and job description for the Client Services Representative position at Rapid City Counseling Inc.?
Join our dedicated team at Rapid City Counselors as a Client Services Specialist, where you will play a pivotal role in ensuring exceptional care and support for our clients. We are committed to providing compassionate and effective mental health services, and we are seeking a dynamic individual who shares our passion for client-centered care. If you have a background in customer service, excellent communication skills, and a desire to make a positive impact in people's lives, we encourage you to apply.
Responsibilities:
- Appointment Scheduling: Coordinate client appointments, ensuring schedules are optimized to meet both client and clinician availability.
- Client Communication: Serve as the primary point of contact for clients, responding to inquiries, providing information about services, and addressing concerns promptly and professionally.
- Billing and Insurance Coordination: Assist clients with billing inquiries, verify insurance coverage, and facilitate the processing of insurance claims and payments.
- Quality Assurance: Participate in quality assurance activities, including client satisfaction surveys, to assess service effectiveness and identify areas for improvement.
Skills
- Proven experience as an office administrator or relevant role (preferred medical office)
- Outstanding communication and interpersonal abilities
- Excellent organizational skills
- Familiarity with office procedures
- Excellent knowledge of Microsoft Office Suite
- Qualifications in administrative and secretarial studies will be an advantage
- High school diploma; BS/BA in office administration or relevant field is preferred
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Medical office: 1 year (Required)
Ability to Relocate:
- Rapid City, SD 57701: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21