Financial Counselor

Rapid City Medical Center has a full-time Financial Counselor position available in our Business Office. This position is responsible for providing excellent customer service while assisting patients with understanding their insurance benefits and financial obligations.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.

We offer an outstanding benefits package that includes health, dental, vision, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. 

ESSENTIAL FUNCTIONS: 

• Excellent communication skills with providers, coworkers and patients. Able to communicate with confidence the financial obligations for future services.
• Understand insurance processing rules, outcomes, benefits.
• Decipher, review, and relay this account auditing details.
• Review patients’ insurance status to determine if special documentation is needed to notify of expected balances.
• Utilize and interpret electronic and verbal communication, to obtain and verify a description of patient’s insurance benefits.
• Use our fee schedules and the description of benefits, to calculate patient estimates.
• Work with patients on understanding their benefit structure, the amount that is estimated to be due, and develop an acceptable payment arrangement with the patient.
• Complete account audits to reconcile patient accounts.
• Work with clinical staff and Patient Services Manager when acceptable arrangements cannot be made, to ensure the provider has the opportunity to override our protocols when medically necessary.
• Work as backup to the Patient Financial Services team as needed.
• Maintain patient confidentiality.
• Perform other duties as assigned.

EDUCATION: 

High school degree or equivalent.

EXPERIENCE: 

Minimum of two years of experience working in a clinic or insurance environment, business office experience preferred.

KNOWLEDGE

• No Surprise Billing Act
• Medical terminology
• Insurance billing/processing
• Collections
• HIPAA
• Read and interpret an explanation of benefits (EOB)
• Microsoft Office

SKILLS AND ABILITIES:

• Practices active listening.
• Prioritizes deadlines, adapts to change, and works well under pressure.
• Professional and confident in communication while establishing and maintaining cooperative relationships.
• Critical thinking, analyzing and interpreting information to decipher next steps, and obtain a resolution.
• Promoting, protecting, and prioritizing confidentiality.
• Effective and efficient organization.
• Management of multiple concurrent tasks.
• Ability to work autonomously and in a team environment.
• Self-driven.

ENVIRONMENTAL/WORKING CONDITIONS: 

• Work is performed in an office environment.
• Frequent contact with employees.
• Frequent interruptions.
• Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS: 

• Job requires largely sedentary role requiring one’s ability to sit for extended period.
• Ability to occasionally lift and/or move up to 10 pounds.
• Must be able to talk, listen and speak clearly on telephone.
• Manual dexterity for using a computer keyboard.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.