Patient Financial Services

Rapid City Medical Center has a full-time Patient Financial Services position available in our Business Office. This position assists patients and staff with billing questions while upholding excellent customer service.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.

We offer an outstanding benefits package that includes health, dental, vision, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. 

ESSENTIAL FUNCTIONS: 

• Communicate in a polite, prompt and helpful manner via phone & face-to-face opportunities.
• Effectively decipher, review, and relay insurance processing outcomes.
• Research, validate, and input demographics information & other aspects of the account.
• Provide education while maintaining healthy financial relationships.
• Review and audit patient accounts.
• Reconcile patient accounts.
• Provide billing education to resolve patient billing disputes.
• Initiate and monitor payment plans.
• Process payments via phone.
• Promote open communication with clinical staff supporting financial policies and processes.
• Must maintain patient confidentiality.
• Performs other duties and special projects as assigned.

EDUCATION: 

High school degree or equivalent. Must be 18 years or older.

EXPERIENCE: 

Healthcare experience preferred.

KNOWLEDGE

• No Surprise Billing Act
• Medical terminology
• Insurance billing/processing
• Collections
• HIPAA
• Read and interpret an explanation of benefits (EOB)
• Microsoft Office

SKILLS & ABILITIES

• Practices active listening.
• Prioritizes deadlines, adapts to change, and works well under pressure.
• Professional and confident in communication while establishing and maintaining cooperative relationships.
• Critical thinking, analyzing and interpreting information to decipher next steps, and obtain a resolution.
• Promoting, protecting, and prioritizing confidentiality.
• Effective and efficient organization.
• Management of multiple concurrent tasks.

ENVIRONMENTAL/WORKING CONDITIONS: 

• Work is performed in an office environment.
• Frequent contact with employees.
• Frequent interruptions.
• Minimal exposure to communicable diseases.

PHYSICAL/MENTAL DEMANDS: 

• Job requires largely sedentary role requiring one’s ability to sit for extended period.
• Ability to occasionally lift and/or move up to 10 pounds.
• Must be able to talk, listen and speak clearly on telephone.
• Manual dexterity for using a computer keyboard.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.