Sr. Director - Ticketing

Sr. Director - Ticketing  – Rapid City Rush (ECHL)

Department : Front Office, Business Operations

Location : Rapid City, SD

The Rapid City Rush are seeking a well-qualified, high energy, self-motivated individual with a “TEAM” mentality for the Sr. Director - Ticketing role. Preferably looking for a candidate with current or prior professional / college team and / or venue ticket sales, corporate sales and business operations management experience.

Job Summary :

The Sr. Director - Ticketing will be a “leader by example” – working closely with the President and Vice President(s) to direct staff; set goals and manage execution; and drive revenue. A successful candidate for this role will; help staff reach daily / monthly team goals, coach members to reach individual goals, run sales contests and meetings, participate in training sessions and conference calls with management, and lead regularly scheduled staff training with all sales reps. Will be responsible for managing the Rush ticketing system (PACIOLAN) and generating commission reports, transactions data, as well as working with the venue Box Office staff to ensure all ticketing processes are operational on Gameday. Utilize the ECHL’s provided Sales support programs (StellarAlgo, Ultimate Toolkit, and Vozzi Texting) to maximize revenue and ticket sales for the club.

Responsibilities and Duties :

• Generate Revenue using all sales methods, including face-to-face appointments, cold calls, arena tours, prospecting and networking. This individual will be seen, not just as a leader in the office, but a leader in the community.
• Teach sales staff proper selling techniques and tactics
• Continually train staff to get better by observing their activities (i.e. roleplays, real calls, appointments, and emails), pointing out areas for improvement, and helping them become valuable contributors to the team
• Create campaign schedule to ensure complete prospecting canvas of all products.
• Coach staff with weekly one-on-one meetings to get a better understanding of how they are progressing and provide feedback on issues they are facing
• Hold reps accountable for meeting daily sales activity (calls, appointments, emails, etc.)
• Instruct staff on how to prospect new business opportunities for themselves
• Work with Leadership to determine staff and departmental short and long-term sales goals, then strive to exceed those goals. This individual will play a critical role in all departments of Business Operations in the Front Office.
• Help create a sales budget for all ticket revenues

Desired Qualifications :

Desired Characteristics

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.