What are the responsibilities and job description for the Subscription Specialist position at Rapid Fire Safety & Security LLC?
Subscription Specialist
Position Description
About RapidFire Safety & Security
RapidFire Safety & Security is a leading provider of fire life safety and security solutions, earning customer trust by delivering exceptional value through strategic acquisitions, allowing us to drive organic growth in every market through the excellence of our teammates.
Job Summary
We are seeking an organized and detail-focused Subscription Specialist with 5 years of solid experience managing subscriptions within a similar services industry. You already possess a strong understanding of subscription lifecycle management; in this role, you will apply your expertise to manage our customer subscriptions efficiently using our specific CRM platform (NetSuite) and internal processes. This role is vital for maintaining accurate customer subscription data.
Responsibilities
- Update and maintain all customer subscription information accurately within NetSuite, leveraging your professional experience.
- Process subscription changes (like upgrades or cancellations) correctly and efficiently within NetSuite
- Maintain detailed and accurate records of all subscription activities within our system.
- Adhere to our established RapidFire procedures for managing subscriptions.
- Collaborate with other teams to ensure subscription information is consistent and accurate across platforms.
- Troubleshoot and resolve issues related to customer subscriptions using your existing knowledge and our CRM tools.
Knowledge, Skill & Other Requirements
- 5 years of proven experience as a Subscription Specialist in a similar services industry.
- Demonstrable stable work history with increasing responsibility in subscription management roles.
- Experience using CRM platforms for subscription management; experience with NetSuite is preferred but not required.
- Strong data management skills and meticulous attention to detail.
- Excellent organizational and time management skills.
- Ability to follow established procedures and workflows within a CRM environment.
- Strong communication skills for interacting with internal teams.
- A proactive approach to problem-solving related to subscriptions.
- Must be able to provide professional references that support your experience and work ethic.
