What are the responsibilities and job description for the Customer Service Representative position at Rapid Locking System - RLS?
Who We Are: RLS, LLC is a part of Marmon Holdings, a Berkshire Hathaway company. Marmon is a global industrial organization comprising 11 diverse business sectors and more than 125 autonomous manufacturing and service businesses. We are a customer-centric company, dedicated to providing innovative solutions, and we are looking to expand our team.
What You'll Do:
- Serve as a critical front-line customer contact.
- Support the sales efforts of RLS and ensure the smooth handling of customer orders from inception to completion.
- Interact with customers to provide timely product knowledge, services, problem resolution, and other inquiries.
- Process and manage customer orders, assist the outside sales team, maintain customer rebate programs, and proactively communicate with Sales Representatives about potential customer issues.
- Prioritize and coordinate order demands with various departments.
- Assist with administrative activities, oversee order retention, investigate freight bills, and support the management of customer inventory programs.
What You'll Need:
- 5 years of progressive customer service experience, with a focus on sales support.
- Advanced Excel skills (pivot tables, V-lookups) and familiarity with order management systems.
- Strong verbal and written communication skills, a polished professional appearance, exceptional interpersonal skills, and a continuous improvement mindset.
What You'll Gain:
- Be part of a dynamic team in a company committed to diversity and inclusion in the workplace.
- Enhance your skills, contribute to innovative solutions, and play a key role in improving customer satisfaction.
- Gain valuable experience in managing customer relationships, sales support, and administrative functions, all while working in a collaborative environment.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Hazelwood, MO 63042 (Required)
Ability to Relocate:
- Hazelwood, MO 63042: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,000
