Mortgage Loan Processor

Job Role : Loan Processor

Reports to : Processing Manager

Location : Columbus, Ohio preferred but not required

This position needs to utilize strong communication skills to clear all Underwriting conditions in an accurate and timely fashion, communicate effectively with borrowers and team members as well as be organized, be part of the team, and have the confidence to process and close 25 files per month.

Key Responsibilities of the Loan Processor include the following :

• File Review : Receive and review files from the Processing Assistant prior to submission to Underwriting, ensuring all necessary documentation is in place (refer to Processing checklist).
• Customer Communication : Upon file exiting Underwriting, conduct a Welcome call / email within 24 hours to review conditions with the borrower, providing clear communication in either English or Spanish as needed.
• Condition Management : Address immediately actionable conditions, designating tasks to the Processing Assistant as appropriate, and ensuring timely follow-up.
• Redisclosures : Monitor daily alerts and manage redisclosures as required.
• Pipeline Management : Prepare for and attend weekly pipeline calls with Loan Officers, discussing file progress, issue conditions, or appraisal delays.
• Collaboration : Work closely with Underwriting and management to resolve any issues, ensuring a smooth processing experience.
• Appraisal and Title Management : Order appraisal revisions or final inspections as necessary; interact with insurance and title companies to resolve any issues.
• Quality Control : Address QC conditions promptly.
• Funding Coordination : Collaborate with Funding to ensure the timely delivery of the signed Closing Disclosure (CD) and address any changes in cash to close.

Service Level Agreements

Qualifications for this role :

Preferred Knowledge, Skills, and Abilities :