What are the responsibilities and job description for the Greeter / Service Advisor position at Rapid Oil Change?
Greeter / Service Advisor
JOB PURPOSE :
Performs general office functions including answering telephones, completing customer service applications, and billing process.
ORGANIZATIONAL RELATIONSHIPS :
Reports to the supervisor
JOB SPECIFICATIONS :
Prior experience in general office / secretarial positions is required.
W ritten and oral communication skills as well as the ability to read are essential.
Telephone skills are essential.
Keyboarding skills and knowledge of computers are required.
Exceptional customer service and customer relations skills are essential.
Ability to work in a professional environment.
Experience in creating and maintaining a filing system.
JOB RESULTS AND EXPECTATIONS :
Answers telephone in a courteous and timely manner; answers inquiries or directs calls appropriately.
Conducts opening duties including unlocking doors, turning on lights, turning on computers, and logging employees onto the computer.
Suggests "full service" packages to the customer and other additional services including engine cleaning, tire rotations (if applicable), and fuel system cleaners.
Obtains and accurately enters customer information into the computer.
Answers customer inquiries, and explain services / products offered and work performed on the vehicle.
Verifies all cheques received.
Prepares and processes fleet billing reminder cards.
Processes credit card payments using the POS system.
Maintains operational records / files in a neat and organized fashion.
Oversees job functions and training for office staff.
Makes required changes as necessary, balancing change drawer on a regular basis and "close-out" drawer at the end of each day including credit card transactions (POS / manual). Conducts closing duties by placing the deposit in the safe, turning off the computer, appliances and lights and locking all doors.
Ensures the lobby is kept neat and clean, replenishes beverages and maintains cleanliness in the restrooms.
Maintains a neat and professional appearance at all times.
Maintains technical competence by attending all classes and shop meetings as requested; reading service bulletins.
Performs other duties as assigned.
Family-owned, Rapid Oil Change, values and invests in our employees to ensure their success. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. So if you are interested in career growth, fair and livable wages, and being appreciated as the asset you are, apply now to get the hassle-free interview process started.
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