What are the responsibilities and job description for the Service Technician position at Rapid Response AC Services?
Job Summary
We are seeking a motivated and skilled Sales and Service Technician to join our dynamic team. In this role, you will be responsible for providing exceptional customer service while effectively selling our products and services. You will serve as the primary point of contact for customers, ensuring their needs are met and fostering long-term relationships. Your expertise in sales and HVAC service will be crucial in driving business growth and enhancing customer satisfaction.
Duties
- Engage with customers to understand their needs and provide tailored solutions.
- Demonstrate product features and benefits to potential clients.
- Process sales transactions accurately and efficiently.
- Provide technical support and service for products, ensuring optimal performance.
- Maintain detailed records of customer interactions, sales activities, and service requests through Housecall Pro.
- Collaborate with team members to achieve sales targets and improve service delivery.
- Stay updated on product knowledge and industry trends to effectively address customer inquiries.
- Assist in training new staff on sales techniques and service technician practices.
- This is a position that will require a rotating on-call schedule.
Requirements
- Proven experience in sales and service technician roles is required.
- Strong communication skills with the ability to build rapport with customers.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Basic technical knowledge related to the products and services offered is a plus.
- High school diploma or equivalent; further education or certifications in sales or HVAC service is advantageous.
- A valid driver’s license is required for this position.
Join our team as a Sales and Service Technician, where your skills will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $71,514.00 - $78,859.00 per year
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Weekends as needed
Experience:
- HVAC: 5 years (Preferred)
Ability to Commute:
- Fort Myers, FL 33913 (Required)
Ability to Relocate:
- Fort Myers, FL 33913: Relocate before starting work (Preferred)
Work Location: In person
Salary : $71,514 - $78,859