Associate Customer Advisor I

Rapid7 is seeking curious, resourceful, and motivated individuals to join our Managed Services Customer Advisor Team. As an Associate Customer Advisor, 1 you will work hand in hand with Customer Advisors to deliver service to our customers, all while gaining valuable experience in the field of Information Security. You will work with our various Managed Services teams to help deliver day-to-day tactical reports to our customers, help triage alerts with analysts, and help address direct-customer needs and assist in Incident Response handling and customer communication.

About the Team

Rapid7’s Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of the Customer Advisor team, you are on the front-lines helping clients defend against and respond to today’s biggest threats. Our analysts and scanning operation teams keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks.

About the Role

In this role, you will:

• Work closely with Customer Advisors and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture

• Provide tactical support to Managed Services customers by ensuring timely critical communications are shared and tracked in our CRM, Salesforce

• Assist the Customer Advisors with day to day operations by sharing monthly/quarterly reports with MDR customers

• Provide on-call support during business hours

• Assist in Incident Response handling and customer communication.

• Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations

• Ensure that Rapid7 Platform technology is functional, and coordinate with Rapid7’s support team when needed

• Gather client input and requirements across the Managed Services customer base to influence Managed Services service roadmap

The skills you’ll bring include:

• 6 months minimum experience in Information Security, IT or related discipline

• Demonstrated customer service experience

• Proven ability to convey technical concepts to audiences with varying technical understanding

• Industry-related certifications i.e A , Network , Sec , Cloud , CCSP, etc.

• Interest in technology deployment and configuration experience

• Strong interest in security frameworks and concepts

• Exceptional organization and time management abilities

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140 countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.