PBX Operator

Description

Introduction

Do you want to join an organization that invests in you as a PBX Operator? At Rapides Regional Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Rapides Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  
  

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator like you to be a part of our team.

Job Summary And Qualifications

As a PBX Operator you will work in a dual role as an Operator and Mailroom clerk. The operator is responsible for high quality, efficient communication service to patients, physicians, employees, public, etc. The mailroom clerk will receive and sort mail for distribution.

What you will do in this role:

• Answer incoming, overhead pages calls and route them to the appropriate destination
• Demonstrates knowledge and ability to maintain privacy and security of Privileged Health Information (PHI)
• Responds to codes, disasters, fire alarms, etc.
• Notify on call staff for surgery, cath lab, etc. after hours, weekends, and holidays
• Sleep room assignments
• Monitor morgue activity
• Assign and swap pagers
• Ensures mail is delivered to boxes by 10:30am each day
• Follows established procedures in processing and routing mail and selling postage
• Consistently courteous in interacting with both internal and external customers
• Daily reports are completed timely and accurately
• Demonstrates proficiency in applying proper postal rate calculations
• Follows financial policies at all times
• Consults Director when uncertain or unusual situations arise
• Strives to promote effective and good working relationships with co-workers, staff members, supervisors and persons in positions of authority
• Available to work unscheduled shifts
• Courteous, helpful and informative to all customers. Communicates effectively with customers, vistors, staff and answering calls in a timely manner
• Communicates with Security and identifies and reports potential security risk for campus and individuals
• Exhibits through knowledge of codes and alarm systems and is able to execute the procedure for responding to each
• Processes and sends outgoing mail utilizing postal procedures and equipment.
• May perform other duties and responsibilities as assigned.
  
  

What qualifications you will need:

• High School Graduate / GED
• Previous Tele-communications experience desired. Good telephone voice, ability to overlap, and cope with pressure and stress.
• Maintains high standards for work areas and appearance
• Willingness to be open to learning and growing.
  
  

Rapides Regional Medical Center is a 350 bed hospital and ER in Alexandria, Louisiana. We offer services ranging from Cancer Care to Wound Care. Our medical staff includes doctors in more than 30 medical specialties. At Rapides Regional we believe that well-defined values are the key to nurturing staff and patient satisfaction. By joining our team you contribute to the positive culture of the hospital. This culture impacts the well-being of patients and their families. It also impacts your colleagues, and your own personal job satisfaction. Learn what our commitment to patient satisfaction, service excellence and professional expertise can do for your career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.